U.S. TelePacific Corp. dba TPx Communications  (“TPx”, “we”, “us”, or “our”) provides managed IT, cloud communications, managed security, UCaaS, and connectivity solutions to businesses across multiple industries (our “Services”). As a business-to-business managed services provider, TPx processes limited personal information solely to deliver contracted communications, networking, and security services to enterprise customers. Because TPx does not offer consumer services, does not sell or share personal data, and does not determine independent purposes for processing customer employee information, many consumer-focused privacy laws apply only in a limited capacity. Most data TPx handles is business contact or service-related information, often subject to exemptions for employee or commercial data, and is processed under strict contractual obligations that designate TPx as a service provider or processor. As a result, TPx’s privacy obligations are primarily driven by customer agreements, telecom-specific regulations, and applicable security requirements rather than the full scope of consumer privacy regimes.

Notwithstanding, TPx takes privacy seriously. To the extent we do collect personal information, this Privacy Policy describes how we collect, use, process, disclose, and protect personal information in connection with our Services. We follow this Privacy Policy in accordance with applicable laws in the jurisdictions where we operate.

Table of Contents

1. Personal Information We Collect
2. How We Use the Personal Information Collected
3. Disclosing Personal Information
4. Cookies and Similar Technologies
5. Security
6. International Transfer of Personal Information
7. Retention
8. Third-Party Websites
9. EEA & UK Data Subject Rights
10. Notice for California Residents
11. Notice for Nevada Residents
12. Notice for Residents of Other U.S. States
13. Parents/Guardians & Children’s Privacy
14. Changes to this Privacy Policy
15. How to Contact Us

1. Personal Information We Collect

We collect limited personal information to operate, maintain, and improve our Services, to communicate with you, and to comply with legal obligations. We collect it in the following ways:

Information You Provide Directly

• Contact & Identity: name, business address, email, phone number
• Account Credentials: usernames, passwords, multi-factor authentication tokens
• Payment & Billing: credit/debit card details, billing address, invoicing records
• Business Profile: company name, industry, job title, IT infrastructure details
• Support & Service Requests: help-desk tickets, chat transcripts, email correspondence
• Event & Webinar Registrations: registration data, survey responses, feedback
• Marketing Opt-Ins: newsletter subscriptions, promotional survey responses
• Communications Content: any messages, comments, or media you submit via our Services

Information Collected Automatically

• Usage Data: pages visited, features used, session timestamps, error logs
• Device & Network Data: IP address, MAC address (if provided), device type, browser, OS
• Performance Metrics: bandwidth usage, uptime/downtime events, security alerts
• Cookies & Tracking: cookies, pixel tags, web beacons, local storage identifiers

Information from Third-Party Sources

• Enrichment Data: firmographic and demographic data from business data providers
• Social Media Profiles: when you link or authenticate via platforms like LinkedIn or Twitter
• Publicly Available Data: information from public directories or web searches

Offline Collection

• In-Person Events: contact details collected at trade shows, conferences, or training sessions
• Phone Conversations: call recordings (with notice), call notes, consultation details

2. How We Use the Personal Information Collected

We collect, maintain, use, store, and process the personal information we collect to provide and improve the Services, to support our business functions, to contact those we service, and to personalize, provide, measure, and improve our advertising and marketing. We may use personal information to form a view on what we believe may be of interest to you. This is how we decide which content, product and service offerings may be relevant for you and direct you to particular areas of this website that we think will be most relevant for you.

Some examples of how we use personal information include:

• To provide you with information, products, or services that you request from us (necessary for the performance of our contract with you or otherwise in our legitimate interests to provide you with the relevant information, products, or services)
• For customer service and customer support purposes (our legitimate interests in providing you with good service and support)
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us (necessary for the performance of our contract with you)
• To provide you with support and respond to your inquiries, such as to investigate and address your concerns, and monitor and improve our responses (our legitimate interests in providing you with support, responding to your inquiries, and developing and improving our service)
• To provide, personalize, measure, and improve our website experience and to deliver content and product and service offerings based on your advertising customization preferences (our legitimate interests in operating our website and keeping it updated and relevant)
• To send you information about our or our affiliates’ products, services, and promotions (either your consent (where applicable law requires us to obtain your consent for marketing to you) or our or our affiliates’ legitimate interests in promoting our or their products and services and growing our business)
• To administer promotional activities, such as surveys, sweepstakes, contests, and referrals (either your consent where we request this or our legitimate interests in running such activities in order to promote our business)
• For testing, research, analysis, and product development, such as to develop and improve our websites, products and services, databases and other technology assets, and offerings (our legitimate interests in developing our business and product lines)
• To support our general business operations (our legitimate interests in running and operating our business in a proper manner)

As described to you when collecting your personal information to fulfill any other purpose for which you provide it.

3. Disclosing Personal Information

We may disclose your personal information to other businesses or entities where it is required in order for the performance of our contract with you, where it is required by law, or where we have another legitimate interest in doing so, as follows:

• To affiliates we control, such as our group companies, only for use in the manner described in this Privacy Policy;
• To service providers that perform services on our behalf, such as credit card payment processors, event planners and coordinators, data management and storage providers, marketers and advertisers, analytics and research companies, background check providers, and professional advisors. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• To law enforcement agencies, regulators, and courts in response to a court order, subpoena, regulatory requirements, or similar legal process, to report any activities we reasonably believe to be unlawful, or as otherwise required by law;
• To combat fraud or criminal activity, and to protect our rights, users, and business partners, or as part of legal proceedings affecting TPx;
• To another entity in connection with a merger, transfer of data assets, reorganization, divestiture, financing, dissolution, or similar corporate event involving all or part of our business;
• Otherwise with your consent.

4. Cookies and Similar Technologies

We and our partners use cookies, pixel tags, web beacons, local storage, and similar technologies to remember preferences, analyze usage, personalize content, and deliver interest-based advertising. You manage cookies settings on your browser or Cookie Settings as follows:

• Users can visit Google Ad for more information about its settings.
• Users can visit Google Analytics for information on how to opt-out of Google Analytics.
• To opt-out of third-party interest-based advertising from advertisers and third parties that participate in certain self-regulatory programs, please visit the Network Advertising Initiative and the Digital Advertising Alliance . Alternatively, you may opt-out of this advertising if you are located in the European Union by visiting Your Online Choices . Opt-outs are generally device and browser specific, meaning that you will need to opt-out on each device and browser you use. Please note, even if you opt-out of interest-based advertising, you will continue to receive generic ads.
• Users can manage their cookie preferences by utilizing the online cookie preference center: Cookies Settings
• For California users, please see our California Notice at Collection and Privacy Notice.

5. Security

We use reasonable security measures, including administrative, technical, and physical measures to safeguard your data These measures help protect against loss, misuse or unauthorized access, disclosure, alteration, or destruction of your personal information. Additionally, we train our colleagues about the importance of confidentiality and maintaining the privacy and security of your personal information.

While we do our best to protect your personal information, please be aware that no security measures are perfect or impenetrable. If you know or have reason to believe that your personal information has been lost, stolen, misappropriated, or otherwise compromised, please see the final section of this policy for ways to contact us. Contact us if you suspect data misuse.

6. International Transfer of Personal Information

TPx operates and processes personal information in multiple jurisdictions. Personal information may be collected, used, disclosed, stored, and processed in a jurisdiction other than where you reside or are located, including in the United States. These jurisdictions may have data protection laws that differ from your home jurisdiction. For individuals located in the EEA and UK, we are committed to protecting the privacy and confidentiality of your personal information when it is transferred and use appropriate safeguards to protect your personal information where this is required. If you require further information about this, you can contact us on the contact details listed at the end of this Privacy Policy. We apply appropriate safeguards (e.g., Standard Contractual Clauses) for EEA/UK transfers.

7. Retention

We keep personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements and our legitimate interests in maintaining such personal information in our records. In doing this we will have regard to the amount, nature, and sensitivity of the personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and applicable legal requirements.

8. Third-Party Websites

Any links to third-party websites on our site are provided solely as a convenience to you. We do not endorse or make any representations about these websites or any products, materials, or services. Any personal information you provide on these third-party websites is subject to the privacy practices and policies of those sites. We do not accept any responsibility or liability for the privacy practices or content of any websites or services that are not operated by or for us.

9. EEA & UK Data Subject Rights

EEA/UK residents can access, correct, delete, restrict, object to processing, request portability, and withdraw consent. If you are an individual located in the EEA or UK, you have the following rights:

• The right to request access to your personal information,
• The right to edit, correct, and update your personal information,
• The right to request erasure of your personal information,
• The right to restrict processing of your personal information,
• The right to object to the processing of your personal information,
• The right to data portability, and/or
• The right to withdraw your consent, to the extent that we have collected your personal information based on your affirmative informed consent.

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances and as identified above:

Where it is necessary for our legitimate interests. This can include processing your personal information for the purposes of providing and enhancing the provision of our Services, as well as advertising our products, credentials, designations, services, and information to you;

Where we need to perform the contract, we have entered into or are about to enter with you.

Where we need to comply with legal obligations, resolve disputes, and enforce our contractual agreements;

Where we have your express opt-in consent.

If you wish to contact us in connection with the exercise of your rights listed above, contact us at [email protected]. Unless we notify you at the time of your request, we will not charge any fee in connection with the exercise of your rights.

You also have the right to complain to or seek advice from a supervisory authority for data protection issues and/or bring a claim against us in any court of competent jurisdiction. Please contact us at [email protected].

10. Notice for California Residents

Certain personal information we collect may be exempt from the California Consumer Privacy Act of 2018 (“CCPA”). This notice therefore may not apply to all of your personal information.

Notice at Collection

In addition to any categories described in our main Privacy Policy, we may collect the following categories of personal information about you:

• Identifiers: name, postal address, email address, phone number, online identifiers, IP address
• California Customer Records: name, address, phone number
• Protected-Class Characteristics: race, sex, gender, sexual orientation, marital status, military or veteran status, nationality
• Commercial Information: products or services purchased, purchasing or consuming tendencies
• Internet/Network Activity: browsing history, search history, website or advertisement interactions
• Geolocation Data: IP address, physical location
• Audio/Video Data: call recordings, CCTV footage
• Professional Information: business contact details, job title, employer
• Inferences: profiles reflecting preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes

We may use this information to:

• Provide you with products, services, or information you request
• Perform and enforce our contracts with you
• Respond to your inquiries and support requests
• Personalize, measure, and improve our website experience and service offerings
• Send you marketing communications (with consent where required)
• Administer promotions (surveys, contests)
• Research, develop, and improve our products and services
• Support our general business operations

You may opt-out of the sale of your personal information by clicking Do Not Sell My Personal Information or managing preferences in our Cookie Settings.

Collection, Use & Sharing of Personal Information

We disclose each category of personal information below for business purposes, as described.

Sales of Personal Information

We do not “sell” personal information (as defined by the CCPA).

California Privacy Rights

To the extent provided by law and subject to exemptions, you have the following rights:

• Right to Know what personal information we’ve collected, used, disclosed, or sold over the past 12 months.
• Right to Delete your personal information, subject to certain exceptions.
• Right to Opt-Out of the sale of your personal information.
• Right to Non-Discrimination for exercising any of your CCPA rights.

Exercising Your Rights

• Requests to Know or Delete (up to two per 12 months): Email [email protected] or call 877-487-8722.
• Verification: We may require you to verify your identity by logging into your account or matching information you provide with our records.
• Authorized Agents: May submit requests on your behalf if you provide written permission and verification.

California “Shine the Light”

California’s “Shine the Light” law allows you once per calendar year to request certain details about our disclosure of your personal information to third parties for their direct marketing. To make a request, email [email protected].

Do Not Track

We honor browser “Do Not Track” signals where technologically feasible.

Changes to This Notice

We may update this Notice periodically. Continued use of our Services constitutes your acceptance of the revised Notice.

How to Contact Us

U.S. TelePacific Corp. dba TPx Communications
7000 North Mopac Expressway
Suite 2080
Austin, TX 78731
Email: [email protected]
Phone: 877-487-8722

11. Notice for Nevada Residents

If you are a Nevada resident, you can opt out of sales of certain covered information that a website operator has collected or will collect about the resident. However, TPx does not sell personal information.

12. Notice for Residents of Other U.S. States

Residents of other US states including California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia have or will have the following rights:

• The right to request access to your personal information
• The right to edit, correct, and update your personal information,
• The right to request erasure of your personal information,
• The right to restrict processing of your personal information,
• The right to object to the processing of your personal information,
• The right to data portability, and/or
• The right to withdraw your consent, to the extent that we have collected your personal information based on your affirmative informed consent.

If you wish to contact us in connection with the exercise of your rights listed above, contact us at [email protected]. Unless we notify you at the time of your request, we will not charge any fee in connection with the exercise of your rights. Some state laws allow residents who are not satisfied with the resolution of their requests to appeal our decision by contacting us. You also have the right to complain to or seek advice from a supervisory authority for data protection issues and/or bring a claim against us in any court of competent jurisdiction.

13. Parents/Guardians & Children’s Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect any personal information from children under 16. If we become aware that we have unknowingly collected personal information from a child under the age of 16, and do not have parent or guardian consent on file, we will endeavor to delete such personal information from our records. If you believe we are incorrectly processing the personal information of a child under the age of 16, we recommend you contact us as provided in the final section of this policy.

14. Changes to this Privacy Policy

This Privacy Policy may be updated periodically. If we make material changes, we will attempt to let you know via email or other communication. We encourage you to periodically review this page for the latest information on our privacy practices. As long as you continue to use the Services, you agree to this Privacy Policy and any updates we make to it. We will not, however, use your personal information in a manner that is materially different than what we disclosed to you at the time the personal information was collected without your consent.

15. How to Contact Us

U.S. TelePacific Corp. dba TPx Communications
7000 North Mopac Expressway
Suite 2080
Austin, TX 78731
Email: [email protected]
Phone: 877-487-8722

Last Updated: January 5, 2026