RESILIENT HEALTH
A Healthcare Provider Builds Reliable, Scalable Operations with TPx
The Challenge
Resilient Health, a behavioral provider with 10 locations across Arizona, had an ambitious mission: deliver trauma-responsive care efficiently and consistently to a growing community. But their technology was holding them back. Legacy phone systems, inconsistent internet service, and fragmented IT infrastructure created operational inefficiencies, frustrated staff, and put business continuity at risk.
Quick Facts
Industry: Healthcare
TPx solutions reduced issue resolution time by 70%.
The TPx Solution
To support its growth and improve operational resilience, Resilient Health turned to TPx.
Unified Communications
Reliable Connectivity
Scalable IT Platform
About Resilient Health
Resilient Health opened in 1971 as the Presbyterian Service Agency (PSA Behavioral Health Agency) with a mission to provide supportive services and outreach to elderly and boarding home residents in South Phoenix. Resilient Health offers trauma-responsive care, including therapy, wellness classes, and art therapy. Other services cover psychiatric care, housing, respite, early intervention (first episode psychosis), primary care, and medication management.
“While our overall project isn’t complete, we’ve made significant progress with five TPx implementations this year. We’ve already noticed improvements in stability and a decrease in support requests at TPx-enabled sites. The metrics clearly show improved trends in response time and issue resolution times. We can respond faster to issues with more reliable services in place at our offices because of the decrease in requests or cries for help on the old system. These are great results!”
David Wahl, IT Manager, PSA Behavioral Health
The Results
By modernizing its technology with TPx, Resilient Health unlocked new levels of efficiency and stability across the organization.
