CRM Integrations for UCx
Do more in UCx with Webex by connecting to hundreds of popular business applications and CRM systems. Our comprehensive UCx Integrator makes it easy to get more done in the tools you use most.
Integrate with Leading Business Applications and CRM Systems
Want to improve the professionalism of inbound call handling and outbound call interactions? TPx’s UCx Integrator makes it easy for your call center agents, receptionists, and sales and marketing professionals to improve communications by incorporating call functionality into the tools they use every day.
Boost Productivity
Stop switching between multiple applications to get work done.
Streamline Communication
Integrate your call capabilities with the tools you use every day.
Improve Customer Interactions
Look at customer information when on calls for better interactions.
Get the Benefits of UCx in Your Most Used Systems
UCx Integrator allows users to click-to-dial directly from their favorite CRM or business application. Place, receive, transfer, and hang up calls all without ever touching a handset. Plus, users can copy a phone number from their integrated application to activate a pop-up to dial the phone number. Empower users to handle increased call volume more efficiently than ever before.
The UCx Integrator concurrently searches up to four integrated applications, allowing you to click-to-dial from the search results. When you place or receive a call, the account details from your integrated application will instantly pop up, giving you easier access to your contact’s information, letting you put it to instant use.
Keep track of your call activity with comprehensive call logs. View up to 50 recent calls, including missed calls and return to your calls easily. Plus, get real-time availability information for your colleagues and see if they are available before you transfer a call to them.
Integrations
UCx Integrator works with over 200 leading business applications and CRM platforms like Salesforce, Zendesk, Quickbooks, and many more. It also integrates with industry-specific applications in the fields of healthcare, legal, finance, property management, and many more. View a sample of our most popular integrations below:
- Agile CRM
- Insightly
- Pipedrive
- Copper (formerly ProsperWorks)
- Microsoft Dynamics 365
- Salesforce
- HubSpot Nimble
- SugarCRM
- Autotask
- Intuit Quickbooks
- NetHelpDesk
- SAP
- ServiceMax
- Zendesk
Search for the specific business application you would like to integrate with UCx with Webex. If your platform isn’t on the list of standard integrations, we support custom integration for almost all API capable applications.
How UCx Integrator Works
UCx Integrator creates a powerful connection between your UCx phone system and key applications, including CRMs and other business-critical systems. It’s as simple as 1, 2, 3 to use.
- Click-to-dial directly from your integrated application
- Caller details instantly “pop” on screen if the caller is in your database
- Place call with best-in-class audio from UCx
Keep Your Data Safe with TPx’s Data Center Colocation Services
Ready to experience the power of UCx Integrator for yourself? Contact us and get started today.
