A Nonprofit Strengthens Reliability, Mobility, and Support with UCx Smartvoice
The Challenge
As demand for services grew, Meals on Wheels faced a communications environment that couldn’t keep up. The organization relied on outdated hardlines, fragmented tools, and costly legacy internet services. Staff were tethered to physical phones, voicemail could only be checked on-site, and managing multiple lines across locations created unnecessary complexity and expense.
Those limitations became even more acute during disruptive events like the COVID-19 pandemic and an office fire, when continuity, mobility, and remote access were critical.
Quick Facts
Key Outcome: Improved reliability and continuity during disruptions
The TPx Solution
To modernize its communications and improve resilience, Meals on Wheels partnered with TPx to deploy UCx Smartvoice with Webex. Key elements of the solution included:
Cloud-Based Voice with UCx Smartvoice
Webex for Mobility and Collaboration
Enabled staff to make and receive calls, join meetings, and access voicemail from laptops and smartphones, improving communication for both office and field teams.
Voicemail Transcription and Remote Access
Upgraded Connectivity and Streamlined Voice Services
About Meals on Wheels - Diablo Region
Meals on Wheels-Diablo Region is a nonprofit based in Walnut Creek, California, dedicated to promoting the health, dignity, and independence of vulnerable seniors. The organization delivers more than 700,000 meals annually, supported by 62 employees and over 500 active volunteers. Its services extend beyond nutrition to include wellness checks, friendly visits, and home safety support that enables seniors to age in place with confidence.
“The number one outstanding thing is the support and customer service. When we had issues TPx was there and responsive – even during the holidays.”
Lise Bodine, Senior Director of Administration
