{"id":73270,"date":"2025-12-16T15:22:36","date_gmt":"2025-12-16T20:22:36","guid":{"rendered":"https:\/\/www.tpx.com\/?post_type=support&#038;p=73270"},"modified":"2025-12-16T15:22:36","modified_gmt":"2025-12-16T20:22:36","slug":"sms-messaging-in-ucx-with-teams","status":"publish","type":"support","link":"https:\/\/www.tpx.com\/support\/sms-messaging-in-ucx-with-teams\/","title":{"rendered":"SMS\/MMS Messaging in UCx with Microsoft Teams"},"content":{"rendered":"<p><strong>Send and Receive SMS or MMS messages directly from UCx with Microsoft Teams<\/strong><\/p>\n<p>SMS\/MMS messaging is available as an Add-On for Voice Seats in Microsoft Teams.<\/p>\n<p><strong>Benefits include:<\/strong><\/p>\n<ul>\n<li>Send &amp; Receive SMS or MMS messages from your business phone number.<\/li>\n<li>Use the same messaging interface you use every day with Webex or Teams.<\/li>\n<li>Embedded App allows for new feature development VS legacy BOT did not.<\/li>\n<li>New Features: Scheduled Sending, Message Templates, Group Messaging, Broadcast, etc.<\/li>\n<\/ul>\n<p><strong>Capabilities:<\/strong><\/p>\n<ul>\n<li>Messaging Limits and Spam Guards:\n<ul>\n<li>Unlimited Inbound, 1000 Outbound Messages a day per user.<\/li>\n<li>If abnormal or high-risk activity is detected, a captcha style verification will be required.<\/li>\n<\/ul>\n<\/li>\n<li>Message Length and Content:\n<ul>\n<li>GSM-7 Encoding (standard Latin characters, e.g., a-z, 0-9): Up to 160 characters per segment; 9 segments max = 1,377 characters total.<\/li>\n<li>UCS-2 Encoding (emojis, special characters like accented letters): Up to 70 characters\/emojis per segment; 9 segments max = 630 characters or ~603 emojis. Switching encodings mid-message (e.g., mixing emojis) forces UCS-2 for the whole, reducing total length.<\/li>\n<\/ul>\n<\/li>\n<li>Attachments:\n<ul>\n<li>Segmentation: Not segmented; each is a single unit within MMS.<\/li>\n<li>Number of Attachments: No fixed cap on the number of images\/attachments in a single MMS (multiple media URLs supported), but limited by total size and by the receiving carrier.<\/li>\n<li>Size Limit: Limited by carrier but generally around 3MB.<\/li>\n<li>Supported Formats: JPG, PNG, GIF, MP4, PDF (via publicly accessible URLs).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>To get started: Add the Embedded App \u201cContextSMS\u201d in Teams or Webex.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-73258 size-full\" src=\"https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-img1.png.webp\" alt=\"\" width=\"240\" height=\"240\" title=\"\" srcset=\"https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-img1.png.webp 240w, https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-img1-150x150.png.webp 150w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/><\/p>\n<p><strong>Step 1: Add the <\/strong><a href=\"https:\/\/marketplace.microsoft.com\/en-us\/product\/office\/wa200006580?tab=overview\" target=\"_blank\" rel=\"noopener\"><strong>Teams<\/strong><\/a><strong> App to your application.\u00a0<\/strong><br \/>\nThis is a one-time process. (Alternatively, you can use the <a href=\"https:\/\/context-sms.sabrhub.com\" target=\"_blank\" rel=\"noopener\">Web App<\/a>)<\/p>\n<ul>\n<li>Navigate to the App Hub or App Marketplace<\/li>\n<li>Search for the \u201cContextSMS\u201d Embedded Application<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-73259 size-full\" src=\"https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-img2.png.webp\" alt=\"\" width=\"623\" height=\"151\" title=\"\" srcset=\"https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-img2.png.webp 623w, https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-img2-300x73.png.webp 300w, https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-img2-150x36.png.webp 150w\" sizes=\"auto, (max-width: 623px) 100vw, 623px\" \/><\/p>\n<ul>\n<li>Open or Add the App from the marketplace<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-73260\" src=\"https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-img-3.png.webp\" alt=\"\" width=\"624\" height=\"174\" title=\"\" srcset=\"https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-img-3.png.webp 624w, https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-img-3-300x84.png.webp 300w, https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-img-3-150x42.png.webp 150w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/p>\n<p><strong>Step 2: Start using the app<\/strong><br \/>\nLogin to the app. If you don\u2019t know your password, select \u201cForgot Password\u201d and you\u2019ll be sent an E-Mail to get logged in.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-73261\" src=\"https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-img-4.png.webp\" alt=\"\" width=\"385\" height=\"464\" title=\"\" srcset=\"https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-img-4.png.webp 385w, https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-img-4-249x300.png.webp 249w, https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-img-4-124x150.png.webp 124w\" sizes=\"auto, (max-width: 385px) 100vw, 385px\" \/><\/p>\n<ul>\n<li>Select the blue \u201cStart a Conversation\u201d button to get started with sending an SMS Message.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-73262\" src=\"https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-Picture5.png.webp\" alt=\"\" width=\"284\" height=\"182\" title=\"\" srcset=\"https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-Picture5.png.webp 284w, https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-Picture5-150x96.png.webp 150w\" sizes=\"auto, (max-width: 284px) 100vw, 284px\" \/><\/p>\n<ul>\n<li>The App will prompt you for the telephone number you want to SMS text. Enter in the telephone number with the correct country code and select \u201cStart\u201d<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-73263\" src=\"https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-Picture6.png.webp\" alt=\"\" width=\"408\" height=\"335\" title=\"\" srcset=\"https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-Picture6.png.webp 408w, https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-Picture6-300x246.png.webp 300w, https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-Picture6-150x123.png.webp 150w\" sizes=\"auto, (max-width: 408px) 100vw, 408px\" \/><\/p>\n<ul>\n<li>The App will create a dedicated messaging space for that number. You may rename it to something else if that is useful to you (instructions below).<\/li>\n<li>Any messages you send in the dedicated space will be converted to SMS and sent directly to the mobile number you entered. All messages received from that number will also show up in this space.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-73266\" src=\"https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-Picture7.png.webp\" alt=\"\" width=\"624\" height=\"283\" title=\"\" srcset=\"https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-Picture7.png.webp 624w, https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-Picture7-300x136.png.webp 300w, https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-Picture7-150x68.png.webp 150w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/p>\n<p><strong>Receiving an SMS message<\/strong><\/p>\n<p>When the recipient responds from their mobile device you will see their response appear and display on the active message window.<\/p>\n<ul>\n<li>If you receive an SMS message from a mobile number that you have not exchanged messages with, a new space will be created automatically. The message will be displayed in the space. Spaces are named in the format of \u201c+1phonenumber\u201d.<\/li>\n<\/ul>\n<p><strong>Renaming an SMS Space<\/strong><\/p>\n<ul>\n<li>The default space name is set to to \u201c+1Phone Number\u201d . You can rename the space to something more meaningful, for example, \u201cRyan\u2019s Mobile Phone:Group 1\u201d.<\/li>\n<li>To rename a space, select the space<\/li>\n<li>Select the gear icon at the top right of the space and select \u201cEdit space information\u201d.<\/li>\n<li>Enter a new name and click Save<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-73264\" src=\"https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-Picture8.png.webp\" alt=\"\" width=\"624\" height=\"283\" title=\"\" srcset=\"https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-Picture8.png.webp 624w, https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-Picture8-300x136.png.webp 300w, https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-Picture8-150x68.png.webp 150w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/p>\n<p><strong>Leaving \/ Deleting an SMS Space<\/strong><br \/>\nNow you\u2019re ready to send and receive SMS messages with your recipient\u2019s mobile phone.<\/p>\n<ul>\n<li>You can delete the conversation if required<\/li>\n<li>To delete the conversation, select the 3 vertical dots, and select \u201cDelete Conversation\u201d<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-73265\" src=\"https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-Picture9.png.webp\" alt=\"\" width=\"624\" height=\"283\" title=\"\" srcset=\"https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-Picture9.png.webp 624w, https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-Picture9-300x136.png.webp 300w, https:\/\/www.tpx.com\/wp-content\/smush-webp\/2025\/05\/SMSMMS-Messaging-in-UCx-with-Webex-Picture9-150x68.png.webp 150w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Send and Receive SMS or MMS messages directly from UCx with Microsoft Teams SMS\/MMS messaging is available as an Add-On for Voice Seats in Microsoft [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","article-categories":[2497],"class_list":["post-73270","support","type-support","status-publish","hentry","article-categories-ucx-with-microsoft-teams-user-guides"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/support\/73270","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/support"}],"about":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/types\/support"}],"version-history":[{"count":0,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/support\/73270\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/media?parent=73270"}],"wp:term":[{"taxonomy":"article-categories","embeddable":true,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/article-categories?post=73270"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}