{"id":61849,"date":"2023-05-15T23:58:08","date_gmt":"2023-05-16T03:58:08","guid":{"rendered":"https:\/\/www.tpx.com\/support\/ucx-with-webex-calling-integration-for-microsoft-teams\/"},"modified":"2025-05-16T11:08:18","modified_gmt":"2025-05-16T15:08:18","slug":"ucx-with-webex-calling-integration-for-microsoft-teams","status":"publish","type":"support","link":"https:\/\/www.tpx.com\/support\/ucx-with-webex-calling-integration-for-microsoft-teams\/","title":{"rendered":"UCx with Webex Calling Integration  for Microsoft Teams"},"content":{"rendered":"<p style=\"text-align: center;\"><strong><em>Seamlessly place UCx with Webex calls from within Microsoft Teams without interrupting your workflow or switching between applications.<\/em><\/strong><\/p>\n<h2 style=\"text-align: left;\"><strong>Overview<br \/>\n<\/strong><\/h2>\n<p>Microsoft Teams users now have access to a comprehensive enterprise grade UCx with Webex Calling experience through an enhanced integration. Accessible with a single click from within the Microsoft Teams interface, users have access to Webex Calling features like mid-call control, voicemail, call history, directory search, and our market-leading Audio Intelligence noise removal technology.<\/p>\n<p>Seamlessly integrated into the Microsoft Teams interface, businesses can now provide users with the proven, reliable enterprise calling experience they need with Webex Calling directly from within Microsoft Teams.<\/p>\n<p>Webex Calling integration with Microsoft Teams provides users with the best calling experience through the Microsoft Teams interface. It\u2019s included at no additional cost with a UCx with Webex Softphone service from TPx.<a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/1-overview.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41054\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/1-overview.png\" alt=\"\" width=\"2880\" height=\"1620\" title=\"\"><\/a><\/p>\n<h3><strong>Prerequisites<\/strong><\/h3>\n<ul>\n<li>Webex App and Microsoft Teams<\/li>\n<li>Latest or a supported release of UCx with Webex (Min of Softphone only licensw)<\/li>\n<li>Configure Microsoft Teams: Teams Administrators must configure your Teams app with Webex Calling. Refer to\u00a0<a href=\"https:\/\/help.webex.com\/en-us\/article\/n0l9q2z\/Configure-Microsoft-Teams-for-Webex-Calling\" target=\"_blank\" rel=\"noopener\">Configure Microsoft Teams for Webex Calling<\/a> for details.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/1b-Getting-Started.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41090\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/1b-Getting-Started.jpeg\" alt=\"\" width=\"1440\" height=\"810\" title=\"\"><\/a><\/p>\n<h3><strong>Make a Call<\/strong><\/h3>\n<table>\n<tbody>\n<tr>\n<td width=\"20\"><strong>1<\/strong><\/td>\n<td>In the team space, click\u00a0<strong>Webex Call <a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/tiny-phone-with-helix-icon.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41091\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/tiny-phone-with-helix-icon.jpeg\" alt=\"\" width=\"25\" height=\"22\" title=\"\"><\/a> <\/strong>\u00a0in the side menu.<\/td>\n<\/tr>\n<tr>\n<td width=\"20\"><strong>2<\/strong><\/td>\n<td>Start typing a name, telephone number, or video address of the person you want to call.<\/p>\n<table width=\"567\">\n<tbody>\n<tr>\n<td width=\"5%\"><\/td>\n<td>Typing a name searches your personal directory-synchronized and Outlook contacts.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"20\"><strong>3<\/strong><\/td>\n<td>Select the contact you wish to call and click\u00a0 <a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/green-phone-circle-icon.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41092\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/green-phone-circle-icon.jpeg\" alt=\"\" width=\"40\" height=\"40\" title=\"\"><\/a>\u00a0 or \u00a0<a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/Green-Video-Circle-icon.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41093\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/Green-Video-Circle-icon.jpeg\" alt=\"\" width=\"40\" height=\"40\" title=\"\"><\/a>\u00a0\u00a0to connect.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><strong>Turn a chat into a call<\/strong><\/h3>\n<table>\n<tbody>\n<tr>\n<td width=\"20\"><strong>1<\/strong><\/td>\n<td>In direct chat, click\u00a0<strong>Webex Call<\/strong> <a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/tiny-phone-with-helix-icon.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41091\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/tiny-phone-with-helix-icon.jpeg\" alt=\"\" width=\"25\" height=\"22\" title=\"\"><\/a> below the message window.<\/td>\n<\/tr>\n<tr>\n<td width=\"20\"><strong>2<\/strong><\/td>\n<td>Select the number under the contact to view calling options in the drop-down list.<\/td>\n<\/tr>\n<tr>\n<td width=\"20\"><strong>3<\/strong><\/td>\n<td>Click <a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/green-phone-circle-icon.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41092\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/green-phone-circle-icon.jpeg\" alt=\"\" width=\"40\" height=\"40\" title=\"\"><\/a> \u00a0or <a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/Green-Video-Circle-icon.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41093\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/Green-Video-Circle-icon.jpeg\" alt=\"\" width=\"40\" height=\"40\" title=\"\"><\/a>\u00a0to connect.<\/p>\n<p>The app opens in a new window.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"20\"><strong>1<\/strong><\/td>\n<td>In direct chat, click\u00a0<strong>Webex Call<\/strong>\u00a0 <a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/tiny-phone-with-helix-icon.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41091\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/tiny-phone-with-helix-icon.jpeg\" alt=\"\" width=\"25\" height=\"22\" title=\"\"><\/a> below the message window.<\/td>\n<\/tr>\n<tr>\n<td width=\"20\"><strong>2<\/strong><\/td>\n<td>Select the number under the contact to view calling options in the drop-down list.<\/td>\n<\/tr>\n<tr>\n<td width=\"20\"><strong>3<\/strong><\/td>\n<td>Click\u00a0 <a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/green-phone-circle-icon.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41092\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/green-phone-circle-icon.jpeg\" alt=\"\" width=\"40\" height=\"40\" title=\"\"><\/a> or\u00a0 <a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/Green-Video-Circle-icon.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41093\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/Green-Video-Circle-icon.jpeg\" alt=\"\" width=\"40\" height=\"40\" title=\"\"><\/a> to connect.<\/p>\n<p>The app opens in a new window.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><strong>Call a channel member<\/strong><\/h3>\n<p>Use Webex Calling to call another member in the channel and without creating a direct space.<\/p>\n<p><strong>Before you begin<\/strong><\/p>\n<p>Administrators\u2013\u2013Click\u00a0<strong>Webex Call<\/strong>\u00a0to access permissions and allow\u00a0<strong>Read the members of channels<\/strong>.<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"20\"><strong>1<\/strong><\/td>\n<td>In a channel, click\u00a0<strong>Webex Call<\/strong> <a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/tiny-phone-with-helix-icon.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41091\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/tiny-phone-with-helix-icon.jpeg\" alt=\"\" width=\"25\" height=\"22\" title=\"\"><\/a> in the message window.<\/td>\n<\/tr>\n<tr>\n<td width=\"20\"><strong>2<\/strong><\/td>\n<td>Start typing the member&#8217;s name in the\u00a0<strong>Select or search<\/strong>\u00a0field, then select their name.<\/p>\n<p><em>(Optional)\u00a0<\/em>Click the drop-down under their name to change the outbound call options.<\/td>\n<\/tr>\n<tr>\n<td width=\"20\"><strong>3<\/strong><\/td>\n<td>Click\u00a0 <a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/green-phone-circle-icon.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41092\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/green-phone-circle-icon.jpeg\" alt=\"\" width=\"40\" height=\"40\" title=\"\"><\/a> or <a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/Green-Video-Circle-icon.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41093\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/Green-Video-Circle-icon.jpeg\" alt=\"\" width=\"40\" height=\"40\" title=\"\"><\/a> to connect.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Add up to 20 contacts inside or outside of your Outlook or Azure Active Directory as speed dials. The app saves your speed dials to your Microsoft 365 profile so you can call your most frequent contacts quickly and easily.<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"20\"><strong>1<\/strong><\/td>\n<td>Go to\u00a0<strong>Webex Call<\/strong> <a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/tiny-phone-with-helix-icon.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41091\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/tiny-phone-with-helix-icon.jpeg\" alt=\"\" width=\"25\" height=\"22\" title=\"\"><\/a> in the side menu.<\/td>\n<\/tr>\n<tr>\n<td width=\"20\"><strong>2<\/strong><\/td>\n<td>Click\u00a0<strong>Add a speed dial<\/strong>.<\/td>\n<\/tr>\n<tr>\n<td width=\"20\"><strong>3<\/strong><\/td>\n<td>Type the name of a directory contact, or for a custom contact.<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Add an Outlook or Azure Active Directory contact\u2014Select the contact and choose the number from the drop-down.<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Add a custom contact\u2014Click\u00a0<strong>Create new speed dial<\/strong>\u00a0and enter the\u00a0<strong>Name<\/strong>\u00a0and\u00a0<strong>Phone<\/strong>.<\/p>\n<table width=\"757\">\n<tbody>\n<tr>\n<td width=\"5%\"><\/td>\n<td>The\u00a0<strong>Name<\/strong>\u00a0field has a maximum character limit of 100, and the\u00a0<strong>Phone<\/strong>\u00a0field has a maximum character limit of 50.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"20\"><strong>4<\/strong><\/td>\n<td>Click\u00a0<strong>Add<\/strong>.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><strong>Manage speed dials<\/strong><\/h3>\n<p>Go to\u00a0<strong>Webex Call<\/strong> <a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/tiny-phone-with-helix-icon.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41091\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/tiny-phone-with-helix-icon.jpeg\" alt=\"\" width=\"25\" height=\"22\" title=\"\"><\/a> in the side menu.<\/p>\n<ul>\n<li><strong>Edit a custom contact<\/strong>\u2014On a contact&#8217;s card, click\u00a0<strong>Ellipses\u00a0<\/strong>&gt;\u00a0<strong>Edit speed dial<\/strong>.<\/li>\n<li><strong>Re-arrange your speed dials<\/strong>\u2014Click and drag your speed dials to change the order of how they appear on the screen.<\/li>\n<li><strong>Remove a speed dial contact<\/strong>\u2014On the contact card, click\u00a0<strong>Ellipses\u00a0<\/strong>&gt;\u00a0<strong>Remove from speed dial<\/strong>.<\/li>\n<\/ul>\n<h3><strong>View <\/strong><strong>recent<\/strong><strong> calls<\/strong><\/h3>\n<p>Missed a call and want to see who it was? See up to 20 of the calls you&#8217;ve made, received, and missed in the last 7 days in your\u00a0Recent calls. You can even call them back at the same number they called you from.<\/p>\n<p>The contact name, phone number, and call type isn&#8217;t displayed for unknown numbers.<\/p>\n<p>BroadWorks administrators must enable unified call history to ensure this feature works correctly. See\u00a0<a href=\"https:\/\/www.cisco.com\/c\/dam\/en\/us\/td\/docs\/voice_ip_comm\/cloudCollaboration\/wx4bwks\/ConfigGuide\/WebexForBroadWorksConfigGuide.pdf\" target=\"_blank\" rel=\"noopener\">Webex for Cisco BroadWorks Configuration Guide<\/a>\u00a0for more details.<\/p>\n<p>UCM On-prem administrators must enable unified call history to ensure this feature works correctly. See\u00a0<a href=\"https:\/\/help.webex.com\/en-us\/np73260\" target=\"_blank\" rel=\"noopener\">Webex Call Integration with Microsoft Teams for On-prem UCM<\/a>\u00a0for more details.<\/p>\n<p>For Dedicated Instance, see\u00a0<a href=\"https:\/\/help.webex.com\/en-us\/article\/718tob\" target=\"_blank\" rel=\"noopener\">Webex Call Integration with Microsoft Teams for Dedicated Instance<\/a>\u00a0for more details.<\/p>\n<p>For UCM Cloud, see\u00a0<a href=\"https:\/\/help.webex.com\/en-us\/article\/ydhqk9\" target=\"_blank\" rel=\"noopener\">Webex Call Integration with Microsoft Teams for UCM Cloud<\/a>\u00a0for more details.<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"20\"><strong>1<\/strong><\/td>\n<td>Go to\u00a0<strong>Webex Call <a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/tiny-phone-with-helix-icon.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41091\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/tiny-phone-with-helix-icon.jpeg\" alt=\"\" width=\"25\" height=\"22\" title=\"\"><\/a> <\/strong>\u00a0in the side menu.<\/td>\n<\/tr>\n<tr>\n<td width=\"20\"><strong>2<\/strong><\/td>\n<td>In your\u00a0Recent calls, hover over a call and click <a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/green-phone-circle-icon.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41092\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/green-phone-circle-icon.jpeg\" alt=\"\" width=\"40\" height=\"40\" title=\"\"><\/a>\u00a0or\u00a0 <a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/Green-Video-Circle-icon.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41093\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/Green-Video-Circle-icon.jpeg\" alt=\"\" width=\"40\" height=\"40\" title=\"\"><\/a> to connect.<\/p>\n<p><strong>Note:<\/strong>\u00a0Recent calls list in Webex Calling tab is auto-refreshed every one minute so that you have the visibiliy of latest recent call records.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><strong>Find your work phone number and access call settings<\/strong><\/h3>\n<p>Go to\u00a0<strong>Webex Call<\/strong>\u00a0in the side menu, you can find\u00a0<strong>My number<\/strong>\u00a0at the top left corner which shows your work number.<\/p>\n<p>You can now access and update Webex App call settings directly from the Webex call integration in the Microsoft Teams, without having to interact directly with the Webex App.<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"20\"><strong>1<\/strong><\/td>\n<td>Go to\u00a0<strong>Webex Call <a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/tiny-phone-with-helix-icon.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41091\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/tiny-phone-with-helix-icon.jpeg\" alt=\"\" width=\"25\" height=\"22\" title=\"\"><\/a> <\/strong>\u00a0in the side menu.<\/td>\n<\/tr>\n<tr>\n<td width=\"20\"><strong>2<\/strong><\/td>\n<td>Click\u00a0<strong>Call Settings<\/strong>\u00a0at the top right corner.<\/td>\n<\/tr>\n<tr>\n<td width=\"20\"><strong>3<\/strong><\/td>\n<td>Update your settings and click\u00a0<strong>Save<\/strong>.<a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/1c-Find-your-work-phone-number.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41096\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/1c-Find-your-work-phone-number.jpeg\" alt=\"\" width=\"1455\" height=\"877\" title=\"\"><\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<h3><strong>Configure Microsoft Teams for UCx with Webex Calling<\/strong><\/h3>\n<p>Install the Webex Calling as the default calling option for all users in your organization.<\/p>\n<p style=\"text-align: left;\"><strong><a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/2-Save.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41048\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/2-Save.png\" alt=\"\" width=\"1430\" height=\"809\" title=\"\"><\/a><\/strong><\/p>\n<p>Use this article to configure your Teams app with Webex calling options. The <a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/tiny-phone-with-helix-icon.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41091\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/tiny-phone-with-helix-icon.jpeg\" alt=\"\" width=\"25\" height=\"22\" title=\"\"><\/a> \u00a0icon is added to the left navigation and as a messaging extension. With the Teams calling option turned off, everyone in the organization uses the same platform to make and receive calls.<\/p>\n<h4><strong>Before you begin<\/strong><\/h4>\n<ul>\n<li>Verify that\u00a0users have been assigned a seat licensefor UCx with Webex (Softphone Only Seat) from TPx<\/li>\n<li>Users must have\u00a0the Webex App<\/li>\n<li>Make sure you are a Teams Administrator.<\/li>\n<li>It can take a few hours for changes in Microsoft Teams to take effect.<\/li>\n<\/ul>\n<table>\n<tbody>\n<tr>\n<td width=\"20\"><strong>1<\/strong><\/td>\n<td>Sign in to\u00a0<a href=\"https:\/\/admin.teams.microsoft.com\/\" target=\"_blank\" rel=\"noopener\">Teams admin center<\/a>\u00a0to manage your apps and allow Webex Call.<\/p>\n<p>a.\u00a0\u00a0\u00a0\u00a0 In the\u00a0<strong>Dashboard<\/strong>\u00a0menu, go to\u00a0<strong>Teams apps<\/strong>\u00a0&gt;\u00a0<strong>Manage apps<\/strong>.<\/p>\n<p>b.\u00a0\u00a0\u00a0\u00a0 In the search box, enter Webex Calland select the app name, then click\u00a0<strong>Allow<\/strong>\u00a0&gt;\u00a0<strong>Allow<\/strong>.<\/p>\n<p>When you allow an app on the\u00a0<strong>Manage apps<\/strong>\u00a0page, it&#8217;s allowed org-wide.<\/td>\n<\/tr>\n<tr>\n<td width=\"20\"><strong>2<\/strong><\/td>\n<td>Manage third-party apps in your\u00a0<strong>Permission policies<\/strong>\u00a0to allow\u00a0Webex\u00a0Call.<\/p>\n<p>a.\u00a0\u00a0\u00a0\u00a0 In the\u00a0<strong>Dashboard<\/strong>\u00a0menu, go to\u00a0<strong>Teams apps<\/strong>\u00a0&gt;\u00a0<strong>Permission policies<\/strong>.<\/p>\n<p>b.\u00a0\u00a0\u00a0\u00a0 Select the\u00a0<strong>Default policy<\/strong>\u00a0(or create a new policy).<\/p>\n<p>Users in your organization will automatically get the global policy unless you create and assign a custom policy. You can create a new policy to apply your own permissions for users, installation of apps, and custom apps for your organization. After you edit or assign a policy, it can take a few hours for changes to take effect.<\/p>\n<p>c.\u00a0\u00a0\u00a0\u00a0 Select the\u00a0<strong>Third-party apps<\/strong>\u00a0drop-down, then\u00a0<strong>Allow specific apps and block all others<\/strong>.<\/p>\n<p>d.\u00a0\u00a0\u00a0\u00a0 Click\u00a0<strong>Allow apps<\/strong>\u00a0and search for Webex Call.<\/p>\n<p>e.\u00a0\u00a0\u00a0\u00a0 Hover over\u00a0<strong>Webex Call<\/strong>\u00a0and click\u00a0<strong>Add<\/strong>\u00a0&gt;\u00a0<strong>Allow<\/strong>\u00a0&gt;\u00a0<strong>Save<\/strong>.<\/p>\n<p>How you manage third-party apps for your organization is up to you. Specifically add Webex Call if you restrict access to other third-party apps.<\/td>\n<\/tr>\n<tr>\n<td width=\"20\"><strong>3<\/strong><\/td>\n<td>Install\u00a0Webex\u00a0Calling, then add the icon to the Webex app and unpin the built-in calling option.<\/p>\n<p>a.\u00a0\u00a0\u00a0\u00a0 In the\u00a0<strong>Dashboard<\/strong>\u00a0menu, go to\u00a0<strong>Teams apps<\/strong>\u00a0and click\u00a0<strong>Setup policies<\/strong>\u00a0&gt;\u00a0<strong>+ Add<\/strong>. Give the new policy a name.<\/p>\n<p>b.\u00a0\u00a0\u00a0\u00a0 Under\u00a0<strong>Installed apps<\/strong>, click\u00a0<strong>+Add apps<\/strong>\u00a0and search forWebex Call.<\/p>\n<p>c.\u00a0\u00a0\u00a0\u00a0 Hover over the app name and click\u00a0<strong>Add<\/strong>\u00a0&gt;\u00a0<strong>Add<\/strong>.<\/p>\n<p>d.\u00a0\u00a0\u00a0\u00a0 Under\u00a0<strong>Pinned apps<\/strong>, click\u00a0<strong>+Add apps<\/strong>\u00a0and search forWebex Call.<\/p>\n<p>e.\u00a0\u00a0\u00a0\u00a0 Hover over the app name and click\u00a0<strong>Add<\/strong>\u00a0&gt;\u00a0<strong>Add<\/strong>.<\/p>\n<p>f.\u00a0\u00a0\u00a0\u00a0\u00a0 To unpin the built-in calling option, remove\u00a0<em>Calling<\/em>\u00a0from the\u00a0<strong>App bar<\/strong>\u00a0list.<\/p>\n<p>Make sure\u00a0<strong>Webex Call<\/strong>\u00a0is added to the top of\u00a0<em>both<\/em>\u00a0the\u00a0<strong>App bar<\/strong>\u00a0column list, and to\u00a0<strong>Messaging extensions<\/strong>\u00a0column.<\/p>\n<p>g.\u00a0\u00a0\u00a0\u00a0 Click\u00a0<strong>Save<\/strong>.<\/p>\n<p>The\u00a0Webex\u00a0Calling is pinned to the apps menu and as a messaging extension for all users.<\/td>\n<\/tr>\n<tr>\n<td width=\"20\"><strong>4<\/strong><\/td>\n<td>Optional\u2013\u2013disable the built-in calling option org-wide and make\u00a0Webex\u00a0Call the only call option:<\/p>\n<p>a.\u00a0\u00a0\u00a0\u00a0 In the\u00a0<strong>Dashboard<\/strong>\u00a0menu, go to\u00a0<strong>Voice<\/strong>\u00a0&gt;\u00a0<strong>Calling policies<\/strong>.<\/p>\n<p>b.\u00a0\u00a0\u00a0 Select the\u00a0<strong>Default policy<\/strong>\u00a0(or create a new policy). Create a new policy to apply your own permissions for users, installation of apps, and custom apps for your organization.<\/p>\n<p>c.\u00a0\u00a0\u00a0\u00a0 Turn\u00a0<strong>Make private calls<\/strong>\u00a0to\u00a0<strong>Off<\/strong>, then click\u00a0<strong>Save<\/strong>.<\/p>\n<p>Users aren&#8217;t able to access the built-in calling option.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><strong>Configure to hide Webex App window for Microsoft Teams users<\/strong><\/h3>\n<p>The TPx administrator of the Webex Call integration with Microsoft Teams, can configure to hide the Webex App window when users interact with the Webex Call integration with Microsoft Teams.<\/p>\n<p>For organizations that have chosen to use the Webex Call integration with Microsoft Teams, the integration is the users&#8217; primary interface to UCx with Webex services. Once configured, the\u00a0Webex App\u00a0will still be installed and running on your users\u2019 computers, but its window will be closed by default. Actions taken in the Webex Call integration may launch specific features in the\u00a0Webex App, but, in general, the users don&#8217;t need to interact with the\u00a0Webex App.<\/p>\n<p>Your TPx administrator, through\u00a0Control Hub, can configure to hide the\u00a0Webex App\u00a0window in the following levels:<\/p>\n<ul>\n<li>Organization level<\/li>\n<li>User-group level<\/li>\n<li>User level<\/li>\n<\/ul>\n<h3><strong>Configure to hide\u00a0Webex App\u00a0window for an organization<\/strong><\/h3>\n<p>The settings configured at the organization level automatically apply to all users under the organization.<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"20\"><strong>1<\/strong><\/td>\n<td>From the customer view in\u00a0<a href=\"https:\/\/admin.webex.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/admin.webex.com<\/a>, go to\u00a0Services\u00a0in the left navigation bar and click\u00a0Calling\u00a0&gt;\u00a0Client Settings.<\/td>\n<\/tr>\n<tr>\n<td width=\"20\"><strong>2<\/strong><\/td>\n<td>Go to\u00a0Microsoft Teams integration\u00a0section, toggle on\u00a0Hide Webex windows.<a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/3-Hide-Webex-Window.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41049\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/3-Hide-Webex-Window.png\" alt=\"\" width=\"928\" height=\"161\" title=\"\"><\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<h3><strong>Configure to hide\u00a0Webex App\u00a0window for a user-group<\/strong><\/h3>\n<p>TPx administrator can configure to hide the\u00a0Webex App\u00a0window for a user-group through a Calling template. Create a template and assign to a user-group. The configuration in the template applies to all users in the group.<\/p>\n<p><strong>To create a new template to hide\u00a0Webex App\u00a0window:<\/strong><\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"20\"><strong>1<\/strong><\/td>\n<td>From the customer view in\u00a0<a href=\"https:\/\/admin.webex.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/admin.webex.com<\/a>, go to\u00a0<strong>Services<\/strong>\u00a0in the left navigation bar and click\u00a0<strong>Calling<\/strong>\u00a0&gt;\u00a0<strong>Client Settings<\/strong>\u00a0&gt;\u00a0<strong>Templates<\/strong>.<\/td>\n<\/tr>\n<tr>\n<td width=\"20\"><strong>2<\/strong><\/td>\n<td>Click\u00a0<strong>Create template<\/strong>.<\/td>\n<\/tr>\n<tr>\n<td width=\"20\"><strong>3<\/strong><\/td>\n<td>In the\u00a0<strong>General<\/strong>\u00a0section, type the\u00a0<strong>Template name<\/strong>\u00a0and\u00a0<strong>description<\/strong>.<\/td>\n<\/tr>\n<tr>\n<td width=\"20\"><strong>4<\/strong><\/td>\n<td>In the\u00a0<strong>Microsoft Teams integration<\/strong>\u00a0section, toggle on\u00a0<strong>Hide Webex windows<\/strong>.<\/td>\n<\/tr>\n<tr>\n<td width=\"20\"><strong>5<\/strong><\/td>\n<td>Click\u00a0<strong>Create template and next<\/strong>.<\/td>\n<\/tr>\n<tr>\n<td width=\"20\"><strong>6<\/strong><\/td>\n<td>Search and select a group for this template in the search box.<\/td>\n<\/tr>\n<tr>\n<td width=\"20\"><strong>7<\/strong><\/td>\n<td>Click\u00a0<strong>Done<\/strong>.<\/p>\n<p>To delete your template, click the template and choose\u00a0<strong>Delete<\/strong>\u00a0from the\u00a0<strong>Actions<\/strong>\u00a0drop-down list. In the\u00a0<strong>Delete template<\/strong>\u00a0page, check the check box informing you that deleting a template is permanent, and then click\u00a0<strong>Delete<\/strong>.<\/p>\n<p>To modify the template, click the template, modify the toggles and click\u00a0<strong>Save<\/strong>.<\/p>\n<p><a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/4-modify-template.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41050\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/4-modify-template.png\" alt=\"\" width=\"928\" height=\"476\" title=\"\"><\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><strong>To apply an existing template to a user-group:<\/strong><\/h3>\n<p>Few pointers to consider when applying the Calling templates:<\/p>\n<ul>\n<li>When a user is on boarded to an organization, the user inherits the settings from the organization-level.<\/li>\n<li>If the user is added to a user-group, then the settings from the Calling template apply.<\/li>\n<li>If a user belongs to multiple user-groups, then the template with the highest rank (Rank 1) takes the highest precedence and that template settings apply.<\/li>\n<li>If the user has individual user settings, then these settings take precedence over user-group or organization-level settings.<\/li>\n<\/ul>\n<p>See\u00a0<a href=\"https:\/\/help.webex.com\/en-us\/article\/n5uf91x\" target=\"_blank\" rel=\"noopener\">Configure settings templates<\/a>\u00a0for more information about managing your templates.<\/p>\n<p>You can apply the existing template either from\u00a0<strong>Group<\/strong>\u00a0section or\u00a0<strong>Calling<\/strong>\u00a0section.<\/p>\n<p>To apply template from Group section, see:\u00a0<a href=\"https:\/\/help.webex.com\/en-us\/7eedy0\/Group-management#task-template_4469df16-c66d-4c23-8540-c5351dd59402\" target=\"_blank\" rel=\"noopener\">Configure settings template<\/a>.<\/p>\n<p>To apply from the Calling section, perform the following steps:<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"20\"><strong>1<\/strong><\/td>\n<td>From the customer view in\u00a0<a href=\"https:\/\/admin.webex.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/admin.webex.com<\/a>, go to\u00a0<strong>Services<\/strong>\u00a0in the left navigation bar and then click\u00a0<strong>Calling<\/strong>\u00a0&gt;\u00a0<strong>Client Settings<\/strong>\u00a0&gt;\u00a0<strong>Templates<\/strong>.<\/td>\n<\/tr>\n<tr>\n<td width=\"20\"><strong>2<\/strong><\/td>\n<td>Click the \u22ee icon next to an existing template and then click\u00a0<strong>Apply template<\/strong>.<\/td>\n<\/tr>\n<tr>\n<td width=\"20\"><strong>3<\/strong><\/td>\n<td>Type the group name to which you want to apply the template and then choose the group.<\/td>\n<\/tr>\n<tr>\n<td width=\"20\"><strong>4<\/strong><\/td>\n<td>Click\u00a0<strong>Done<\/strong>.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><strong>Configure to hide\u00a0Webex App\u00a0window for a user<\/strong><\/h3>\n<p>The individual user settings value overrides the organization-level and user-group level settings.<\/p>\n<table>\n<tbody>\n<tr>\n<td>From the customer view in\u00a0<a href=\"https:\/\/admin.webex.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/admin.webex.com<\/a>, go to\u00a0<strong>Management<\/strong>\u00a0in the left navigation bar and click\u00a0<strong>Users<\/strong>.<\/td>\n<\/tr>\n<tr>\n<td>Choose the user and then click\u00a0<strong>Calling<\/strong>.<\/td>\n<\/tr>\n<tr>\n<td>Go to\u00a0<strong>User Call Experience<\/strong>\u00a0and click\u00a0<strong>Microsoft Teams Integration<\/strong>.<\/td>\n<\/tr>\n<tr>\n<td>Toggle on\u00a0<strong>Hide Webex windows<\/strong>.<\/p>\n<table width=\"858\">\n<tbody>\n<tr>\n<td width=\"5%\"><\/td>\n<td><a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/5-Hide-Webex-Window-User.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41053\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/5-Hide-Webex-Window-User.png\" alt=\"\" width=\"936\" height=\"524\" title=\"\"><\/a><\/p>\n<p>Once you&#8217;ve configured the settings for a user, perform further modifications on the user-level. User settings don&#8217;t automatically return to the default setting of an organization.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Once you&#8217;ve configured, the users need to restart their\u00a0Webex App, and sign in to view the change.<\/p>\n<table width=\"3\">\n<tbody>\n<tr>\n<td width=\"50%\">If users want to interact with the\u00a0Webex App\u00a0itself, they can access it from the system tray on Windows and the menu bar on Mac. The\u00a0Webex App\u00a0is visible only in the Windows taskbar or macOS dock when a window is active and in-use.<\/p>\n<table>\n<tbody>\n<tr>\n<td><strong><a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/6-App-in-windows-tray.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41052\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/6-App-in-windows-tray.png\" alt=\"\" width=\"204\" height=\"242\" title=\"\"><\/a><\/strong><\/p>\n<p><strong><br \/>\nWebex App in Windows system tray<\/strong><\/td>\n<td><strong><a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/7-App-in-Mac-menu.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41051\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2023\/05\/7-App-in-Mac-menu.png\" alt=\"\" width=\"432\" height=\"296\" title=\"\"><\/a><\/strong><\/p>\n<p><strong>Webex App in Mac menu bar<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Seamlessly place UCx with Webex calls from within Microsoft Teams without interrupting your workflow or switching between applications.<\/p>\n","protected":false},"featured_media":0,"template":"","article-categories":[2455],"class_list":["post-61849","support","type-support","status-publish","hentry","article-categories-ucx-with-webex-call-app-integration-for-microsoft-teams"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/support\/61849","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/support"}],"about":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/types\/support"}],"version-history":[{"count":0,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/support\/61849\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/media?parent=61849"}],"wp:term":[{"taxonomy":"article-categories","embeddable":true,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/article-categories?post=61849"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}