Increased Performance and Productivity – <\/strong>A high-performance network helps ensure everyday operations run with better speed and efficiency. Greater network uptime with prioritized traffic and reduced IT costs means employees are more productive and can spend more time on strategic business goals.<\/p>\n Provide Peace of mind and always-on \u2014 24\/7\/36 <\/strong>\u2013 A network slowdown or outage can stop a business in its tracks. TPx monitors your network 24×7 to make sure it is running properly and troubleshoots and resolves issues quickly, even overnight.<\/p>\n Reduce IT Costs<\/strong>\u00a0\u2013 Many customers struggle with limited budgets, a lack of support technology, and staffing challenges.\u00a0 This often results in poor service delivery and inflated costs because they\u00a0lack the support tools to help them manage and support systems and users efficiently, or don’t\u00a0have enough staff to handle the workload.\u00a0\u00a0Many large enterprises have dedicated security teams and systems in place to help them. These teams and systems are expensive, putting them out of reach for most small and mid-sized businesses.\u00a0 TPx\u2019s highly-qualified team becomes, in effect, your team \u2014 and at a price you can afford.\u00a0 We invest in technology and support personnel to meet the needs of our customers\u00a0and as those needs change and grow, we can change and grow with them.\u00a0 TPx augments your existing IT staff for a fraction of the cost and frees them up to focus on revenue-generating projects instead.<\/p>\n Simplify Management and Billing <\/strong>\u2013 All of your IT issues and billing across multiple sites, multiple ISPs and multiple devices is handled with a single phone call or email and a single bill. Replace that costly legacy MPLS network with secure networking devices managed by TPx.<\/p>\n Expert Network Specialists – <\/strong>Finding and hiring a staff of trained and certified network specialists is a challenge for businesses. Because of this, IT staff is often asked to perform a variety of functions from desktop support to network security, which doesn\u2019t allow them to focus on any one area. Our Managed Service team is made up of experts in all areas that we support so we can provide the in-depth attention your network requires.<\/p>\n Provide Multiple Service Levels<\/strong>\u00a0\u2013 You choose the level of support that fits your needs. You can leverage full Optimum support where we handle everything or Core support where TPx configures, deploys, and licenses the solution and you manage it and call us if you need help.<\/p>\n MSx Managed Networks is available in two different service levels to meet a variety of customer use cases.<\/p>\n CORE<\/strong>\u00a0– Customer Administrative Responsibility\u00a0 –\u00a0 Once provisioned and deployed by TPx, the customer is provided Read\/Write Access to the management portal to make changes to configurations, view status and manage the device. In the event the customer requires assistance with making changes or troubleshooting, the customer may submit a trouble ticket and be billed for the work.<\/p>\n OPTIMUM<\/strong>\u00a0\u2013 TPx Administrative Responsibility – Customers will receive Read access to the management portal to give them visibility into their network performance and activity.\u00a0 Customers may submit a ticket via Dash or call support to request any equipment changes and troubleshooting at no cost. \u200b Read\/Write access may be requested by the customer and provided at the sole discretion of TPx and may be removed at any time.<\/p>\n In addition, both service levels are available in high availability when applicable.\u00a0 The service can be provided on new hardware or TPx can manage existing hardware.<\/p>\n All service is delivered by TPx\u2019s U.S.-based support personnel and, should a problem arise, our MSx support\u00a0team is immediately notified and will begin working to address the issue.\u00a0 With MSx Networks service, customers can contact MSx support personnel directly 24×7 to request service.<\/p>\nAvailable Service Levels<\/h3>\n
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