Welcome to MSx Firewalls!\u00a0 This article will help you understand what to expect and how to get the most out of your service.<\/p>\n
MSx Firewalls provides management of a next generation firewall (NGFW) with today\u2019s advanced Unified Threat Management (UTM) features. It is designed to help keep your network secure while also providing great visibility and control over your network.\u00a0 The CORE Support level includes management of the device with basic features like anti-virus and web filtering.\u00a0 MSx Firewalls OPTIMUM service also includes other UTM features like custom web filtering, application control, intrusion prevention and anti-spam along with longer log retention and more reporting capabilities.<\/p>\n
The first step in the service relationship is Onboarding. Onboarding includes the start-up activities necessary to ensure that the ongoing service meets your specific technical and customer-service requirements.\u00a0 This includes provisioning and installing network firewall to your specific needs, setting up monitoring, and establishing communications processes. The onboarding process is led by the TPx team and with your engagement is typically completed within 32 business days.\u00a0 Refer to What to expect during MSx Firewalls Onboarding<\/a> for more details.<\/p>\n Once the Onboarding project is complete, Our Onboarding team will update all documentation in the customer runbook and transfer responsibility for supporting your MSx Firewalls to the MSx Support Team. You have access to the support team any time 24x7x365 via phone and online service request. To learn more about placing support tickets or contacting TPx visit https:\/\/www.tpx.com\/contact-us\/contact-support\/<\/a><\/p>\n We recognize that your needs may change, and you may have questions that are not technical support related.\u00a0 We\u2019re here to help!\u00a0 As a valued customer, you will be assigned a dedicated Account Manager to help you manage these changes, answer your questions, and facilitate access to additional TPx resources as needed to ensure your complete satisfaction.\u00a0 You can also access the support department directly to get help with all your MSx Firewalls questions and change requests.\u00a0 Billing inquiries can be directed to our finance department as needed.<\/p>\n","protected":false},"excerpt":{"rendered":" MSx Firewalls provides management of a next generation firewall (NGFW) with today\u2019s advanced Unified Threat Management (UTM) features. It is designed to help keep your network secure while also providing great visibility and control over your network.\u00a0 The CORE Support level includes management of the device with basic features like anti-virus and web filtering.\u00a0 MSx Firewalls OPTIMUM service also includes other UTM features like custom web filtering, application control, intrusion prevention and anti-spam along with longer log retention and more reporting capabilities.\u00a0 Refer to MSx Firewalls Product Description for more details.<\/p>\n","protected":false},"featured_media":0,"template":"","article-categories":[875],"class_list":["post-61786","support","type-support","status-publish","hentry","article-categories-firewalls"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/support\/61786","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/support"}],"about":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/types\/support"}],"version-history":[{"count":1,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/support\/61786\/revisions"}],"predecessor-version":[{"id":74037,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/support\/61786\/revisions\/74037"}],"wp:attachment":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/media?parent=61786"}],"wp:term":[{"taxonomy":"article-categories","embeddable":true,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/article-categories?post=61786"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Ongoing Support<\/h3>\n
Account, Billing & Service Management<\/h3>\n