Welcome to MSx Networks!\u00a0 This article will help you understand what to expect and how to get the most out of your service.<\/p>\n
The MSx Networks Service will provide installation, configuration and 24×7 management of a customer\u2019s network-based equipment.\u00a0 The service combines human expertise with today\u2019s most powerful technology to create a better and more secure user experience across the entire network. TPx can complement your team and deliver an end-to-end management of your network infrastructure, giving you peace of mind that comes from knowing you have a reliable, high-performing, modern network backed 24\/7 by the experts at TPx.\u00a0 The CORE Support level allows customers to manage their TPx provisioned and installed devices using a web-based interface.\u00a0 MSx Networks OPTIMUM provides full management of the device by TPx.\u00a0 Refer to MSx Networks Product Description<\/a> for more details.<\/p>\n The first step in the service relationship is Onboarding. Onboarding includes the start-up activities necessary to ensure that the ongoing service meets your specific technical and customer-service requirements.\u00a0 This includes provisioning and installing network hardware to your specific needs, setting up monitoring, and establishing communications processes. The onboarding process is led by the TPx team and with your engagement is typically completed within 32 business days.\u00a0 Refer to What to expect during MSx Networks Onboarding<\/a> for more details.<\/p>\n Once the Onboarding project is complete, Our Onboarding team will update all documentation in the customer runbook and transfer responsibility for supporting your MSx Networks service to the MSx Support Team. You have access to the support team any time 24x7x365 via phone and online service request. To learn more about placing support tickets or contacting TPx visit https:\/\/www.tpx.com\/contact-us\/contact-support\/<\/a> <\/p>\n We recognize that your needs may change, and you may have questions that are not technical support related.\u00a0 We\u2019re here to help!\u00a0 As a valued customer, you will be assigned a dedicated Account Manager to help you manage these changes, answer your questions, and facilitate access to additional TPx resources as needed to ensure your complete satisfaction.\u00a0 You can also access the support department directly to get help with all your MSx Networks questions and change requests.\u00a0 Billing inquiries can be directed to our finance department as needed.<\/p>\n","protected":false},"excerpt":{"rendered":" The MSx Networks Service will provide installation, configuration and 24×7 management of a customer\u2019s network-based equipment.\u00a0 The service combines human expertise with today\u2019s most powerful technology to create a better and more secure user experience across the entire network. TPx can complement your team and deliver an end-to-end management of your network infrastructure, giving you peace of mind that comes from knowing you have a reliable, high-performing, modern network backed 24\/7 by the experts at TPx.\u00a0 The CORE Support level allows customers to manage their TPx provisioned and installed devices using a web-based interface.\u00a0 MSx Networks OPTIMUM provides full management of the device by TPx.\u00a0 Refer to MSx Networks Product Description for more details.<\/p>\n","protected":false},"featured_media":0,"template":"","article-categories":[883],"class_list":["post-61785","support","type-support","status-publish","hentry","article-categories-networks"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/support\/61785","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/support"}],"about":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/types\/support"}],"version-history":[{"count":0,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/support\/61785\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/media?parent=61785"}],"wp:term":[{"taxonomy":"article-categories","embeddable":true,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/article-categories?post=61785"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Service Onboarding<\/h3>\n
Ongoing Support<\/h3>\n
Account, Billing & Service Management<\/h3>\n