Thank you for moving forward to the next step in the design of your custom technology solutions with TPx. TPx solutions integrate and optimize the best-in-class, cloud-based technologies and business applications. TPx is committed to delivering meaningful value to our customers through a consistent, high-quality, unified user experience across multiple devices, platforms, operating systems, and services.<\/p>\n
This section is designed to guide you through the implementation phases. This \u00ad\u00adguide includes all the details you need to get your orders started the right way! Included are expected timelines and requirements to provide a reliable statement of work that can be used as a guide to move this process forward. Welcome to the TPx family \u2013 we hope you will enjoy your new customized technology solution.<\/p>\n
TPx typically uses a \u201cfirst-in-first-out\u201d process to complete your order. The sooner the proper paperwork is completed, the sooner the potential for completion. The average implementation will typically fall between 30-60 days. This clock typically starts when you, the customer, provide all requested information to configure your order. We offer many products and installation times may vary from 30 to 180 days. Please see the specific Statement of Work for each product to understand more. We will always try to install your services as they become available.<\/p>\n
Your help during this process is critical. At TPx, we understand that the technology needs of every business are complex and unique, and as such, they have to be customized per client\u2019s specific requirements. We will need to get the appropriate information from you to ensure a great customer experience. Many of our competitors try to rush the installation \u2013 they don\u2019t gather the correct information or take the time to consult with the clients properly, which results in a poor customer experience. We are dedicated to getting your project right the first time. We put in the hard work up front, so your experience during the installation is as stress-free as possible. This booklet serves as a guide for the planning and implementation process and also answers many common questions about how your TPx solution will be installed. We look forward to working with you and helping your business become even more productive and efficient.<\/p>\n
The customer will provide the following in the process of service installation:<\/strong><\/p>\n TPx understands the nuances of all the technologies \u2014 new and old \u2014 that need to be seamlessly woven together when companies upgrade their communications and IT services. Every business is unique, but we have built an enviable track record designing, installing and maintaining the most complex business-critical voice, data systems and IT systems for our customers.\u00a0 Every job gets an unremitting focus on transparency, deadlines and responsiveness. We don\u2019t ever wing it. And we\u2019ll make sure that you know exactly what to expect every step of the way.<\/p>\n The onboarding process sets the foundation for success between TPx and our Customers. While there\u2019s no \u201ctypical\u201d onboarding process, our best-practices approach is rooted in efficiency and high value effective deployment of a plan that meets our customer needs today and scales for the future.\u00a0 Here’s the process we follow:<\/p>\n Onboarding by Services<\/strong><\/p>\n Each service is unique and has different onboarding requirements including information we’ll need from you, if and on-site visit is required, the size of the cloud migration, etc.\u00a0 The following links are provided to help you understand the what will happen during on boarding, what TPx needs from you and about how long it will take.\u00a0 Typically, access is the most complex service and adds to your service delivery interval. For new customers, If you deliver your service OTT\u00a0 – meaning you bring your own bandwidth and TPx manages your circuit with MSx Managed WAN (SD-WAN) – we can have your UCx and MSx services up and running in about 40 days.\u00a0 If you already have SD-WAN installed or have TPx internet access, we’ll get your voice up in about 14 days.<\/p>\n Managed Access<\/a><\/p>\n Managed Access consists of suite of connectivity solutions enabled by SD-WAN and our relationships with carrier to provide you the best solution based on your needs…whether that be technology, install interval, speed and costs. TPx has over 20 years access experience and will manage the complexities to meet your business needs.<\/p>\n MSx Managed IT Services<\/a><\/p>\n Our MSx services include Managed WAN, Firewalls, Endpoints, Backups, Office 365 and Datacenter.\u00a0 When delivering our Managed IT, the beginning is a critical time. It sets you up for success, enabling consistent service and maximizing productivity. Take a closer look at how TPx performs onboarding for our Managed IT services.<\/p>\n\n
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