The MSx Datacenters Service provides a physical facility that offers space with the proper power, cooling and security to host businesses\u2019 computing hardware and servers. \u00a0This capacity includes anything from cabinets to cages.\u00a0 TPx\u2019s datacenters are protected with multiple layers of redundancy delivering a high-performance tier that ensures mission critical demands.\u00a0 All critical infrastructure \u2014 power access, cooling, and data paths \u2014 is redundant, operating in a parallel and protected configuration.\u00a0 This service helps companies save on infrastructure costs while maximizing their uptime.<\/p>\n
MSx Datacenters delivers significant benefits\u00a0to organizations of all sizes and in all industries.\u00a0 By combining\u00a0leading support, management, and technologies, with expert resources available 24x7x365, our customers can:<\/p>\n
Meet Regulatory Compliance<\/strong>\u00a0\u2013 Colocating your IT systems in a TPx datacenter, particularly an SSAE 18 facility, can help your company achieve compliance with Sarbanes\/Oxley, HIPAA, FED banking regulations, Payment Card Industry and other stringent standards.<\/p>\n Facility Redundancy- <\/strong>Protect your network availability according to leading industry standards.\u00a0 TPx\u2019s datacenters are protected with multiple layers of redundancy delivering a high-performance tier that ensures mission critical demands. \u00a0All critical infrastructure \u2014 power, access, cooling, and data paths \u2014 is redundant, operating in parallel, protected configuration.<\/p>\n Maximize Speed and Uptime <\/strong>– A high-performance network helps ensure everyday operations run with better speed and efficiency while a network slowdown or outage can stop a business in its tracks. \u00a0Always keep your business-critical applications accessible. \u00a0TPx has physically redundant fiber optic network paths from multiple network carriers terminating at our datacenters, which guarantee a minimum of 99.999% network availability<\/p>\n SSAE 18 Accountability <\/strong>\u2013 External auditing provides verifiable peace of mind.\u00a0 TPx\u2019s SSAE 18 datacenter designation means our controls, organization structure, administrative processes, environmental security, system backups and system operations have been successfully audited. \u00a0We undergo annual audits by an independent, nationally recognized firm to assure customer systems and data are protected.<\/p>\n Save on Infrastructure <\/strong>\u2013 Third party local-loop access is expensive, offers limited capacity, lacks physical diversity, and offers limited scalability.\u00a0 Our datacenters and carrier-grade facilities offer scalable bandwidth solutions that provide increased connectivity at a manageable price point.<\/p>\n Get Remote Assistance<\/strong>\u00a0\u2013 TPx\u2019s Remote Hands service gives you the peace of mind you need when you\u2019ve colocated your critical data operations. One call or email to our support center gets you connected with a highly skilled technician who will call you, walk over to your equipment and perform these regularly needed tasks:<\/p>\n Additional Benefits Include:<\/strong><\/p>\n Basic Available options<\/strong><\/p>\n 24x7x365 Access<\/strong> \u2013 TPx provides its customers with access badges that enable them to have 24×7 access to their datacenter equipment.\u00a0 TPx\u2019s Facilities Department manages the access badge distribution and activation.\u00a0 Keys will be given for each cabinet or a combination lock will be provided (when applicable).<\/p>\n Carrier Preference versus Neutrality<\/strong> \u2013 Carrier Neutrality is a concept that enables colocated customers to access multiple carriers and backbone providers within a co-location facility.\u00a0 While TPx will allow other service providers to deliver circuits in some of its datacenter facilities, TPx\u2019s datacenter facilities are provided for their network customers and are meant for their customers and therefore, not considered \u201ccarrier neutral\u201d.<\/p>\n Fiber Connectivity<\/strong> \u2013 TPx has direct fiber connectivity in each of its datacenter facilities. \u00a0Each datacenter has the TPx network available and may have another local network provider available. There are some sites that have a minimum of two service providers with fiber connectivity.\u00a0 Depending upon the site, direct connections to these services providers may or may not be available. \u00a0Cross Connect Charges will apply to connect to other providers\u2019 services.<\/p>\n Power<\/strong> – The power infrastructure and system may be different at each center location.\u00a0 Each site uses standard commercial power as the primary power source with generators as back-up. \u00a0Most datacenter customers will be provided power protection as part of the standard offering.\u00a0 There are some facility situations where the protected power is provided by an inverter or UPS system.\u00a0 All centers are protected by back-up generators.<\/p>\n Indoor \/ Outdoor Video Surveillance<\/strong> \u2013 Indoor and outdoor video surveillance is used at most of the datacenter facilities.<\/p>\n Half & Full Cabinets<\/strong> \u2013 The half and full cabinets TPx provides are standard 30 inches wide and 36 inches deep.\u00a0 This standard width and depth configuration should be sufficient to support most voice and data infrastructure, including routers, servers, firewalls, etc.\u00a0 Additionally, the half cabinet is 42 inches high, while the full cabinet is 84 inches.\u00a0 All cabinets are adjustable to 19\u201d or 23\u201d, lockable and Zone 4 seismically braced. \u00a0\u00a0Non-standard size cabinets and\/or use of customer cabinets require approval.<\/p>\n Cage Availability<\/strong> \u2013 TPx can provide datacenter cages upon special approval.<\/p>\n HVAC Temperature, Humidity Control Fire Suppression<\/strong> \u2013 Each of TPx\u2019s datacenter facilities has HVAC temperature and humidity control equipment and individual monitoring and alarming devices.\u00a0 Additionally, to protect against fire, each site also has an FM-200 Fire Suppression System, which automatically monitors and addresses smoke, flame and heat.\u00a0\u00a0 Further, all alarms generated by the fire suppression system are immediately communicated to building management as well as TPx\u2019s Network Operations Center (NOC).<\/p>\n Data Network<\/strong> \u2013TPx\u2019s network is a fully meshed architecture with a minimum of two optical (OC3 and above) connections from each POP (to two other POPs).\u00a0 TPx connects directly to a Tier 1 IP network in most markets and centers at a minimum of an OC3, with one or more Tier 1 backbone Gig-E IP connections in both Northern and Southern California.\u00a0 Utilizing BGP (Border Gateway Protocol) in conjunction with the robust infrastructure and IP peering points, TPx provides high-performing and high-availability data networking services.<\/p>\n Cross Connects<\/strong> \u2013 For customers requiring connectivity to or from another service provider, TPx does provide cross-connections for a fee.<\/p>\n MSx Datacenters Network Operations Center (NOC<\/strong>) – TPx\u2019s NOC manages the video surveillance, monitors the HVAC and responds to any alerts that may arise. \u00a0They are the 7 x 24 x 365 centralized center that maintains the security of the centers, monitors the environmental condition and technical staffing of these centers as well as the TPx core network and fiber infrastructure.<\/p>\n Remote Hands<\/strong> – A Datacenters value added service that provides customers assistance with their collocated equipment to avoid having to dispatch one of their own employees, vendors or agents to administer. TPx\u2019s Remote Hands service provides customers with the following:<\/p>\n TPx provides Remote Hands during normal business hours.\u00a0 To initiate the request, customers are to:<\/p>\n One remote hands incident (maximum 2 hours) per month is included in the basic service.<\/p>\n Tracking:\u00a0 When accessing a customer\u2019s cage and\/or cabinet to provide Remote Hands services, the TPx technician will log their entry and departure times and this information can then be provided to the customer (upon request) to enable the customer to properly log who has accessed their space, at what time and date and how long they were there.<\/p>\n","protected":false},"excerpt":{"rendered":" The MSx Datacenters Service provides a physical facility that offers space with the proper power, cooling and security to host businesses\u2019 computing hardware and servers. \u00a0This capacity includes anything from cabinets to cages.\u00a0 TPx\u2019s datacenters are protected with multiple layers of redundancy delivering a high-performance tier that ensures mission critical demands.\u00a0 All critical infrastructure \u2014 power access, cooling, and data paths \u2014 is redundant, operating in a parallel and protected configuration.\u00a0 This service helps companies save on infrastructure costs while maximizing their uptime.<\/p>\n","protected":false},"featured_media":0,"template":"","article-categories":[884],"class_list":["post-61664","support","type-support","status-publish","hentry","article-categories-datacenters"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/support\/61664","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/support"}],"about":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/types\/support"}],"version-history":[{"count":0,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/support\/61664\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/media?parent=61664"}],"wp:term":[{"taxonomy":"article-categories","embeddable":true,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/article-categories?post=61664"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
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