Welcome to MSx Datacenters!\u00a0 This article will help you understand what to expect and how to get the most out of your service.<\/p>\n
The MSx Datacenters Service provides a physical facility that offers space with the proper power, cooling and security to host businesses\u2019 computing hardware and servers. This capacity includes anything from cabinets to cages.\u00a0 TPx\u2019s datacenters are protected with multiple layers of redundancy delivering a high-performance tier that ensures mission critical demands. All critical infrastructure \u2014 power access, cooling, and data paths \u2014 is redundant, operating in a parallel and protected configuration.\u00a0 This service helps companies save on infrastructure costs while maximizing their uptime.\u00a0 Refer to MSx Datacenters Product Description<\/a> for more details.<\/p>\n The first step in the service relationship is Onboarding. Onboarding includes the start-up activities necessary to ensure that the ongoing service meets your specific technical and customer-service requirements.\u00a0 This includes provisioning and installing hardware to your specific needs and establishing communications processes. The onboarding process is led by the TPx team and with your engagement is typically completed within 32 business days.\u00a0 Refer to What to expect during MSx Datacenters Onboarding<\/a> for more details.<\/p>\n Once the Onboarding project is complete, Our Onboarding team will update all documentation in the customer runbook and transfer responsibility for supporting your MSx Datacenters service to the MSx Support Team. You have access to the support team any time 24x7x365 via phone and online service request. To learn more about placing support tickets or contacting TPx visit https:\/\/www.tpx.com\/contact-us\/contact-support\/<\/a><\/p>\n We recognize that your needs may change, and you may have questions that are not technical support related.\u00a0 We\u2019re here to help!\u00a0 As a valued customer, you will be assigned a dedicated Account Manager to help you manage these changes, answer your questions, and facilitate access to additional TPx resources as needed to ensure your complete satisfaction.\u00a0 You can also access the Datacenter Support Team directly to get help with all your datacenter questions and requests.\u00a0 Billing inquiries can be directed to our finance department as needed.<\/p>\n","protected":false},"excerpt":{"rendered":" Welcome to MSx Datacenters!\u00a0 This article will help you understand what to expect and how to get the most out of your service.<\/p>\n","protected":false},"featured_media":0,"template":"","article-categories":[884],"class_list":["post-61663","support","type-support","status-publish","hentry","article-categories-datacenters"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/support\/61663","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/support"}],"about":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/types\/support"}],"version-history":[{"count":1,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/support\/61663\/revisions"}],"predecessor-version":[{"id":74051,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/support\/61663\/revisions\/74051"}],"wp:attachment":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/media?parent=61663"}],"wp:term":[{"taxonomy":"article-categories","embeddable":true,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/article-categories?post=61663"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Service Onboarding<\/h2>\n
Ongoing Support<\/h2>\n
Account, Billing & Service Management<\/h2>\n