{"id":61657,"date":"2020-04-23T07:12:23","date_gmt":"2020-04-23T11:12:23","guid":{"rendered":"https:\/\/www.tpx.com\/support\/msx-managed-backups-onboarding\/"},"modified":"2020-04-23T07:12:23","modified_gmt":"2020-04-23T11:12:23","slug":"msx-managed-backups-onboarding","status":"publish","type":"support","link":"https:\/\/www.tpx.com\/support\/msx-managed-backups-onboarding\/","title":{"rendered":"MSx Managed Backups Onboarding"},"content":{"rendered":"<p>The first step in the service relationship is Onboarding. The Onboarding Engagement is a one-time project that includes the start-up activities necessary to ensure that the ongoing service meets your specific technical and customer-service requirements. Onboarding also allows both TPx, and our customers, to understand the current health of supported systems and to <em>resolve existing issue<\/em>s<sup>1<\/sup> prior to establishing ongoing service.<\/p>\n<p>It is our goal to deliver a frictionless customer experience for you during the onboarding process.\u00a0 As part of this you will be assigned a dedicated Managed Service Delivery Specialist.\u00a0 This individual will be a single point of contact to manage the onboarding process and coordinate the other TPx experts that are part of your onboarding team. In addition, TPX will create a \u201cRunbook\u201d that will house all important documentation regarding your service and systems.\u00a0 This Runbook will be maintained as your systems and\/or service changes over time.<\/p>\n<h3>Onboarding deliverables<\/h3>\n<p>Service Onboarding includes the following major tasks\/milestones<\/p>\n<ol>\n<li>Engineering resource request<\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Your dedicated Managed Service Delivery Specialist will request and schedule an Engineering resource to lead the technical onboarding process.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ol start=\"2\">\n<li>Welcome \/ Kickoff Call<\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Your dedicated Managed Service Delivery Specialist will schedule the initial welcome call<\/li>\n<li>Contracted services will be reviewed<\/li>\n<li>General project timelines, activities, and responsibilities will be discussed and confirmed<\/li>\n<li>Backup Agent deployment process will be discussed<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Agent installs are completed by client Technical Point of Contact. TPx will provide access and instructions to download and install the agent.<\/li>\n<\/ul>\n<\/li>\n<li>The customer Runbook will be updated<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ol start=\"3\">\n<li>Technical Call<\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Confirm that Backup agents for all protected devices have been successfully installed<\/li>\n<li>Confirm protected device inventory and image sizes<\/li>\n<li>Confirm Backup Appliance Model meets sizing and performance requirements<\/li>\n<li>Review planned configuration and determine final settings for implementation<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Local Job schedules<\/li>\n<li>Local retention<\/li>\n<li>Cloud replication schedule<\/li>\n<li>Bandwidth throttling<\/li>\n<li>Excluded volumes<\/li>\n<li>Ransomware detection<\/li>\n<li>Reporting\/alerting<\/li>\n<\/ul>\n<\/li>\n<li>Review site requirements \/ Network prerequisites<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Rack space<\/li>\n<li>Power<\/li>\n<li>Network connectivity<\/li>\n<li>Egress firewall settings<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ol start=\"4\">\n<li>Order Backup Appliance<\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Order appliance<\/li>\n<li>Receive and allocate appliance<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n<ol start=\"5\">\n<li>Engineering and Configuration<\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Configure all local appliance settings<\/li>\n<li>Connect protected servers to appliance<\/li>\n<li>Configure backup jobs with required volume exclusions, database or application integration, service and application health-checks, and alerting options<\/li>\n<li>Initiate full backups of protected servers<\/li>\n<li>Monitor backup job success<\/li>\n<li>Determine if Round-Trip Device (RTD) is needed for initial seeding of Cloud Data<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Seed the RTD<\/li>\n<li>Client sends back RTD to Datto<\/li>\n<li>Datto Seeds Data to the cloud and initiates synchronization with local appliance<\/li>\n<\/ul>\n<\/li>\n<li>TPx confirms successful initial synchronization and ongoing replication<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n<ol start=\"6\">\n<li>Support Handoff<\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Onboarding project completion will be confirmed<\/li>\n<li>Managed Service Delivery Specialist will schedule a closing call<\/li>\n<li>At this point the support relationship will be handed off from our Onboarding Team to our support team.<\/li>\n<li>The TPx support representative will review final runbook details and services<\/li>\n<li>Support active confirmation email sent to the customer.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><em>(1) Remediation of customer server issues that are preventing proper operation of the MSx Backups service can be addressed by TPx for additional charge.<\/em><\/p>\n<h3>Onboarding Timeline<\/h3>\n<p>Service Onboarding generally takes about 40 business days to complete.\u00a0 Onboarding can be expedited as needed for an additional fee.<\/p>\n<p><a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2028\/2\/backups-gantt.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-7747\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2028\/2\/backups-gantt.png\" alt=\"\" width=\"1130\" height=\"714\" title=\"\"><\/a><\/p>\n<p><a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2028\/2\/managed-backups-install-chart.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-7751\" src=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2028\/2\/managed-backups-install-chart.png\" alt=\"\" width=\"1130\" height=\"610\" title=\"\"><\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The first step in the service relationship is Onboarding. The Onboarding Engagement is a one-time project that includes the start-up activities necessary to ensure that the ongoing service meets your specific technical and customer-service requirements. Onboarding also allows both TPx, and our customers, to understand the current health of supported systems and to resolve existing issues1 prior to establishing ongoing service.<\/p>\n","protected":false},"featured_media":0,"template":"","article-categories":[880],"class_list":["post-61657","support","type-support","status-publish","hentry","article-categories-backups"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/support\/61657","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/support"}],"about":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/types\/support"}],"version-history":[{"count":0,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/support\/61657\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/media?parent=61657"}],"wp:term":[{"taxonomy":"article-categories","embeddable":true,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/article-categories?post=61657"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}