{"id":61600,"date":"2018-05-25T15:30:31","date_gmt":"2018-05-25T19:30:31","guid":{"rendered":"https:\/\/www.tpx.com\/support\/customer-provided-device-policy\/"},"modified":"2025-06-05T15:46:31","modified_gmt":"2025-06-05T19:46:31","slug":"customer-provided-device-policy","status":"publish","type":"support","link":"https:\/\/www.tpx.com\/support\/customer-provided-device-policy\/","title":{"rendered":"Customer Provided Device Policy"},"content":{"rendered":"

TPx Customer Provided Device Policy<\/strong>
\nTPx always recommends that you either purchase or rent devices directly from us. This ensures that your devices will function correctly with TPx\u2019s services and allows TPx to fully support you with thoroughly tested configuration files and stable firmware.
\nWe recognize, however, that you may wish to provide your own devices. For example, you may have acquired those devices from a previous provider and want to take advantage of that past investment. For those situations, we have the following levels of support and use cases for each service TPx offers including Customer Provided Devices.<\/p>\n

Managed Devices<\/strong><\/p>\n

Prior to your service installation, you must have full access rights to your devices (including admin passwords for all devices) and provide TPx with the devices\u2019 current firmware versions. You must also be willing to transfer management of the devices, including access rights, to TPx for the duration of their use. TPx will maintain current firmware and all configuration files. Certain products requirements and limitations may apply. See Product guide for reference. E.g., TPx can\u2019t take over the software management in case of SD-WAN, etc.<\/p>\n

Prohibited Devices<\/strong><\/p>\n

On the other hand, there is a list of select devices, which have either been set to \u201cEnd of Life\u201d by their manufacturer and\/or shown to have adverse effects on the system. End of Support also applies to devices that are approaching their EOS, making them not eligible to meet the 3- and 5-year terms based on the products.<\/p>\n

These devices have been moved to a prohibited status and will not be allowed to be used with TPx. Such a category is provided to ensure high quality functionality and to provide the promised service by us.<\/p>\n

Allowed Devices<\/strong><\/p>\n

All other enabled devices that are not on the prohibited list may be used at your risk and discretion. TPx makes no guarantee that other models will work, either in part or in full. TPx will provide working credentials and you will be 100% responsible for all firmware, configuration settings, maintenance, and troubleshooting.<\/p>\n

Specific Use Cases \/ FAQs:<\/strong><\/p>\n

Devices with License Agreement<\/strong><\/p>\n

Any devices that are locked due to licensed agreement by other service provider or manufacturer will be included under the prohibited devices list.<\/p>\n

Not listed devices<\/strong><\/p>\n

What if your device is not on the list?<\/p>\n

– Technology is moving fast. So, some devices might not be listed as we haven\u2019t tried or tested them. In that case, contingent on the age of the device, they will go through ICB review to finalize the decision.<\/p>\n

 <\/p>\n

 <\/p>\n

UCx BYOD List:<\/strong><\/p>\n

Managed Devices:<\/strong><\/p>\n

Phones:<\/strong>
\nPolycom VVX Series<\/strong><\/p>\n

\u2022 Polycom VVX 311 VoIP Phone
\n\u2022 Polycom VVX 411 VoIP Phone
\n\u2022 Polycom VVX 501 VoIP Phone
\n\u2022 Polycom VVX 601 VoIP Phone
\n\u2022 Polycom VVX 150 VoIP Phone
\n\u2022 Polycom VVX 250 VoIP Phone
\n\u2022 Polycom VVX 350 VoIP Phone
\n\u2022 Polycom VVX 450 VoIP Phone<\/p>\n

Polycom SoundStation Series<\/strong><\/p>\n

\u2022 Polycom SoundStation IP 6000 Conference Phone
\n\u2022 Polycom SoundStation IP 7000 Conference Phone
\n\u2022 Polycom Trio 8800 IP Conference Phone
\n\u2022 Polycom Trio 8500 Conference Phone
\n\u2022 Poly VVX D230 DECT IP Phone<\/p>\n

Poly CCX Phones<\/strong><\/p>\n

\u2022 Poly CCX 400 MS Teams Phone
\n\u2022 Poly CCX 500 MS Teams Phone – No Handset
\n\u2022 Poly CCX 500 MS Teams Phone
\n\u2022 Poly CCX 600 MS Teams Phone – No Handset
\n\u2022 Poly CCX 600 MS Teams Phone
\n\u2022 Poly CCX 400 OPEN SIP Phone
\n\u2022 Poly CCX 500 OPEN SIP Phone
\n\u2022 Poly CCX 600 OPEN SIP Phone
\n\u2022 Poly CCX 700 OPEN SIP Phone<\/p>\n

Algo<\/strong><\/p>\n

\u2022 Algo SIP Multimedia Intercom 8036
\n\u2022 Algo SIP DoorPhone 8028
\n\u2022 Algo SIP Door Phone – Vandal Proof 8028V
\n\u2022 Algo SIP Ceiling Speaker 8188
\n\u2022 Algo SIP Paging Horn 8186
\n\u2022 Algo SIP Paging System 8180
\n\u2022 Algo 8301 Paging Adapter & Scheduler
\n\u2022 Algo 8373 Zone Paging Adapter
\n\u2022 Algo Waterproof Paging Horn 1186
\n\u2022 Algo SIP Interface Module 8061
\n\u2022 Algo Blue Strobe Light w\/ Power Supply 1128B<\/p>\n

Cisco Phones:<\/strong><\/p>\n

\u2022 Cisco MPP 8841
\n\u2022 Cisco MPP 8845
\n\u2022 Cisco MPP 8851
\n\u2022 Cisco MPP 8865
\n\u2022 Cisco 8851 KEM
\n\u2022 Cisco 8865 KEM<\/p>\n

Prohibited Devices:<\/strong><\/em><\/p>\n

\u2022 Polycom SoundPoint IP (Legacy) series: IP600\/601, IP500\/501, IP300\/301
\n\u2022 Polycom SoundStation IP4000<\/p>\n

MSx and FortiGate Firewalls BYOD List:<\/strong><\/p>\n

Managed Devices:<\/strong><\/p>\n

\u2022 FortiGate 40F
\n\u2022 FortiGate 60F
\n\u2022 FortiGate 70F
\n\u2022 FortiGate 80F
\n\u2022 FortiGate 100F
\n\u2022 FortiGate 200F
\n\u2022 FortiGate 400F
\n\u2022 FortiGate 600F
\n\u2022 FortiGate 30E
\n\u2022 FortiGate 50E
\n\u2022 FortiGate 60E
\n\u2022 FortiGate 80E
\n\u2022 FortiGate 100E
\n\u2022 FortiGate 200E
\n\u2022 FortiGate 400E
\n\u2022 FortiGate 500E
\n\u2022 FortiGate 600E<\/p>\n

Prohibited Devices:<\/strong><\/em><\/p>\n

\u2022 Fortinet D Series or older hardware<\/p>\n

FortiGate Switches BYOD List:<\/strong><\/p>\n

Managed Devices:<\/p>\n

\u2022 FortiGate 108E
\n\u2022 FortiGate 108E-FPOE
\n\u2022 FortiGate 124E
\n\u2022 FortiGate 124E-FPOE
\n\u2022 FortiGate 108F
\n\u2022 FortiGate 108F-FPOE
\n\u2022 FortiGate 124F
\n\u2022 FortiGate 124F-POE
\n\u2022 FortiGate 184F
\n\u2022 FortiGate 148F-POE<\/p>\n

Allowed Devices:<\/p>\n

\u2022 FortiGate 108E-POE
\n\u2022 FortiGate 124E-POE
\n\u2022 FortiGate 108F-POE
\n\u2022 FortiGate 124F-POE
\n\u2022 FortiGate 148F-POE
\n\u2022 FortiSwitch 224E
\n\u2022 FortiSwitch 224E-POE
\n\u2022 FortiSwitch 224E-FPOE
\n\u2022 FortiSwitch 248E
\n\u2022 FortiSwitch 248E-FPOE<\/p>\n

 <\/p>\n

FortiAP Access Points BYOD List:<\/strong><\/p>\n

Managed Devices:<\/p>\n

\u2022 FortiAP 221E
\n\u2022 FortiAP 222E
\n\u2022 FortiAP 224E
\n\u2022 FortiAP 321E
\n\u2022 FortiAP 421E
\n\u2022 FortiAP S221E
\n\u2022 FortiAP S223E
\n\u2022 FortiAP E422EV
\n\u2022 FortiAP 234F
\n\u2022 FortiAP 23JF
\n\u2022 FortiAP 431F
\n\u2022 FortiAP 432F<\/p>\n

Allowed Devices:<\/p>\n

\u2022 FortiAP 231F
\n\u2022 FortiAP 433F
\n\u2022 FortiAP 831F
\n\u2022 FortiAP 223E
\n\u2022 FortiAP C24JE
\n\u2022 FortiAP U231F
\n\u2022 FortiAP U431F
\n\u2022 FortiAP U433F
\n\u2022 FortiAP U234F
\n\u2022 FortiAP U432F
\n\u2022 FortiAP U321EV
\n\u2022 FortiAP U423EV
\n\u2022 FortiAP U24JEV<\/p>\n

MX Series Edge Devices BYOD List:<\/strong><\/p>\n

Managed Devices:<\/p>\n

\u2022 MX105
\n\u2022 MX250
\n\u2022 MX450
\n\u2022 MX75
\n\u2022 MX85
\n\u2022 MX95
\n\u2022 MX64
\n\u2022 MX67
\n\u2022 MX68<\/p>\n

 <\/p>\n

MS Series Switches BYOD List:<\/strong><\/p>\n

Managed Devices:<\/p>\n

\u2022 MS120-8
\n\u2022 MS120-8LP
\n\u2022 MS120-24
\n\u2022 MS210-24
\n\u2022 MS210-24P
\n\u2022 MS125-24
\n\u2022 MS125-24P
\n\u2022 MS250-24P
\n\u2022 MS120-48
\n\u2022 MS120-48FP
\n\u2022 MS210-48
\n\u2022 MS210-48FP
\n\u2022 MS125-48
\n\u2022 MS125-48FP
\n\u2022 MS250-48
\n\u2022 MS250-48FP
\n\u2022 MS410-16
\n\u2022 MS410-32
\n\u2022 MS225-24P
\n\u2022 MS225-48FP
\n\u2022 MS425-16
\n\u2022 MS425-32
\n\u2022 MS390-24UX
\n\u2022 MS390-UX2
\n\u2022 MS350-24
\n\u2022 MS350-24P
\n\u2022 MS350-24X
\n\u2022 MS350-48
\n\u2022 MS350-48FP<\/p>\n

MR Series Access Points BYOD List:<\/strong><\/p>\n

Managed Devices:<\/p>\n

\u2022 MR76
\n\u2022 MR86
\n\u2022 MR30H
\n\u2022 MR33
\n\u2022 MR36
\n\u2022 MR46
\n\u2022 MR56<\/p>\n","protected":false},"excerpt":{"rendered":"

TPx always recommends that you either purchase or rent devices directly from us. This ensures that your devices will function correctly with TPx\u2019s services and allows TPx to fully support you with thoroughly tested configuration files and stable firmware.<\/p>\n","protected":false},"featured_media":0,"template":"","article-categories":[830],"class_list":["post-61600","support","type-support","status-publish","hentry","article-categories-welcome-to-tpx"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/support\/61600","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/support"}],"about":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/types\/support"}],"version-history":[{"count":0,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/support\/61600\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/media?parent=61600"}],"wp:term":[{"taxonomy":"article-categories","embeddable":true,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/article-categories?post=61600"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}