{"id":61585,"date":"2018-01-19T15:30:12","date_gmt":"2018-01-19T20:30:12","guid":{"rendered":"https:\/\/www.tpx.com\/support\/ucx-add-on-features-user-and-group\/"},"modified":"2018-01-19T15:30:12","modified_gmt":"2018-01-19T20:30:12","slug":"ucx-add-on-features-user-and-group","status":"publish","type":"support","link":"https:\/\/www.tpx.com\/support\/ucx-add-on-features-user-and-group\/","title":{"rendered":"UCx Add-On Features (User and Group)"},"content":{"rendered":"

User Add-On Features<\/strong><\/span><\/h2>\n

In addition to the standard UCx User Bundles<\/a><\/strong>\u00a0TPx offers optional add-on features<\/strong> that you can apply to individual users for additional functionality. You are welcome to purchase one or more of these add-ons, provided they are compatible with the user bundle purchased for that user.\u00a0 \u00a0The following table lists all available user add-ons<\/span>.\u00a0\u00a0<\/strong><\/p>\n

A detailed explanation of each add-on is provided below the table, with links to supporting documentation where available.<\/p>\n\n\n\n\n\n\n\n\n\n\n
Optional User Add-Ons<\/strong><\/td>\nUCx Basic<\/strong><\/td>\nUCx Voice<\/strong><\/td>\nUCx Complete<\/span><\/strong><\/td>\nUCx Agent Standard<\/strong><\/td>\nUCx Agent Premium<\/strong><\/td>\n<\/tr>\n
Call Center Agent Client<\/td>\n<\/td>\n<\/td>\n<\/td>\n\u2022<\/td>\n\u2022<\/td>\n<\/tr>\n
Call Center Supervisor Client<\/td>\n<\/td>\n<\/td>\n\u2022<\/td>\n\u2022<\/td>\n\u2022<\/td>\n<\/tr>\n
CRM Integrator<\/td>\n\u2022<\/td>\n\u2022<\/td>\n\u2022<\/td>\n\u2022<\/td>\n\u2022<\/td>\n<\/tr>\n
Hosted Call Recording<\/td>\n\u2022<\/td>\n\u2022<\/td>\n\u2022<\/td>\n\u2022<\/td>\n\u2022<\/td>\n<\/tr>\n
Receptionist Client<\/td>\n<\/td>\n\u2022<\/td>\n\u2022<\/td>\n\u2022<\/td>\n\u2022<\/td>\n<\/tr>\n
Virtual Fax<\/td>\n\u2022<\/td>\n\u2022<\/td>\n\u2022<\/td>\n\u2022<\/td>\n\u2022<\/td>\n<\/tr>\n
Voicemail Transcription<\/td>\n<\/td>\n\u2022<\/td>\n\u2022<\/td>\n\u2022<\/td>\n\u2022<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Call Center Agent Client<\/a>:<\/strong> A web client that provides a visual representation of inbound and active calls, assigned supervisor status, and number of calls waiting in all subscribed queues. The Agent Client allows\u00a0the user to manage calls, initiate three-way conference calls, escalate calls to a supervisor, log\u00a0in and out of queues, and more.<\/p>\n

Call Center Supervisor Client<\/a>:<\/strong> A\u00a0web client that provides a visual representation of inbound and active calls, assigned agent status, and number of calls waiting in all subscribed queues. The Supervisor Client enables supervisors to view the Supervisor Dashboard and pull advanced reports on contact center queues and agents. In addition, the Supervisor Client will allow the user to manage calls, initiate 3-Way Conference calls, barge-in on agent calls, pull a call out of a queue, change assigned agent status, and more.<\/p>\n

CRM Integrator<\/a>:<\/strong>\u00a0 The UCx Integrator is a downloadable application\/management tool which allows users to integrate their UCx phone and CRM (customer relationship management) applications and databases.<\/p>\n

Hosted Call Recording<\/a>:<\/strong> A carrier-grade call recording solution that records all inbound and outbound calls on a per-user basis. TPx’s secure, dedicated Call Recording portal provides access to\u00a0call administration, playback, download, and management of recorded calls. All calls are recorded and stored in .mp3 format. System storage must be purchased in a quantity that is sufficient to hold all calls from all agents (plus any Hosted Call Recording Add-Ons), for the number of days you wish to keep each recording.<\/p>\n