{"id":61560,"date":"2017-04-03T19:51:24","date_gmt":"2017-04-03T23:51:24","guid":{"rendered":"https:\/\/www.tpx.com\/support\/customer-training\/"},"modified":"2017-04-03T19:51:24","modified_gmt":"2017-04-03T23:51:24","slug":"customer-training","status":"publish","type":"support","link":"https:\/\/www.tpx.com\/support\/customer-training\/","title":{"rendered":"Customer Training"},"content":{"rendered":"

Self-Serve Videos<\/strong><\/p>\n

The following are self-serve videos for Network Setup, Cisco and Poly Desktop Phones, Mobile Client and Desktop Client.<\/p>\n

Network Setup for UCx<\/a><\/p>\n

Unboxing Phones for UCx<\/a><\/p>\n

Cisco and Poly Desk Phone Video Tutorials<\/a><\/p>\n

How to Use UCx with Webex<\/a><\/p>\n

<\/article>\n

Web Base Training<\/strong><\/p>\n

To enable your enterprise to fully leverage the UCx Hosted Unified Communications Service, we offer customized web-based training courses. The Following are some examples:<\/p>\n

Basic Phone Training: 45-60 minutes<\/h3>\n
    \n
  • Setting up Voice Mail<\/li>\n
  • No answer greeting, busy greeting, extended absence, and Do Not Disturb<\/li>\n
  • Using the the phone<\/li>\n
  • Placing and answering calls, using Hold & Resume, managing multiple simultaneous calls<\/li>\n
  • Transferring, Conferencing, Forwarding<\/li>\n
  • Creating Contacts, Call Lists and Favorites<\/li>\n
  • Additional Training if Applicable: Call Park and Call Pickup;\u00a0Paging<\/li>\n<\/ul>\n

    Administrator Training: 30-45 minutes<\/h3>\n
      \n
    • Logging in<\/li>\n
    • Navigation within UCx Web Portal<\/li>\n
    • Groups<\/li>\n
    • Password resets<\/li>\n
    • User changes \u2013 name, voice messaging settings, email with WAV file<\/li>\n
    • Services \u2013 Auto Attendants, Hunt Groups, Hold Music<\/li>\n
    • Recording an Auto Attendant greeting<\/li>\n
    • Voice Portal<\/li>\n
    • Schedules<\/li>\n
    • Additional Training if Applicable:\u00a0Call Pickup groups;\u00a0Call Center Admin (basics of managing Call Centers)<\/li>\n<\/ul>\n

      UCx Desktop Client Training: 45-60 minutes<\/h3>\n
        \n
      • Installing the client<\/li>\n
      • IM\/Chat<\/li>\n
      • Presence<\/li>\n
      • Calling<\/li>\n
      • Audio Conferencing<\/li>\n
      • Collaboration<\/li>\n
      • Settings and Preferences<\/li>\n<\/ul>\n

        UCx Premium Desktop\/Mobile Client Training: 45-60 minutes<\/h3>\n
          \n
        • Desktop Sharing<\/li>\n
        • File Sharing<\/li>\n
        • UCx mobile client (iOS or Android)<\/li>\n
        • UCx Anywhere<\/li>\n<\/ul>\n

          Advanced User Training: 10-20 minutes per module<\/h3>\n

          Modules added to Basic User Training<\/em><\/p>\n

            \n
          • User version of Web Portal<\/li>\n
          • Call Center Agent<\/li>\n
          • Meet-Me Conferencing<\/li>\n
          • Web Collaboration<\/li>\n
          • SmartRecord Administrator<\/li>\n
          • Real-Time Applications<\/li>\n
          • CRM Integrator<\/li>\n<\/ul>\n

            Additional Training if Applicable: 15-30 minutes per module<\/h3>\n
              \n
            • Call Center<\/li>\n
            • Resources<\/li>\n
            • Utilities<\/li>\n
            • Reports<\/li>\n<\/ul>\n

              Receptionist Training: 45-60 minutes<\/h3>\n

              Includes live call coaching and assistance<\/em><\/p>\n

                \n
              • Logging in<\/li>\n
              • Setting up workspace<\/li>\n
              • Directories, Searching, Favorites<\/li>\n
              • BLF<\/li>\n
              • Managing inbound calls from the software<\/li>\n
              • Managing multiple simultaneous calls<\/li>\n
              • Transferring and conferencing calls<\/li>\n
              • Ad-hoc dialing<\/li>\n<\/ul>\n

                Call Center Supervisor Training: 45-60 minutes<\/h3>\n
                  \n
                • Logging in<\/li>\n
                • Setting up workspace<\/li>\n
                • Directories, Searching, Agents, Queues<\/li>\n
                • Adding an Agent to a Queue<\/li>\n
                • Turning on Monitoring of Agent<\/li>\n
                • Queues<\/li>\n
                • Moving a call to top of Queue<\/li>\n
                • Dashboard and Stats<\/li>\n<\/ul>\n

                  Your Service Delivery Specialist will review the specific training that is included for your particular installation, and will make arrangements for any additional training you feel would be beneficial.<\/p>\n

                  Training scheduled at out-of-region locations are subject to mileage and\/or travel expenses (including, but not limited to, airfare and lodging accommodations).<\/p>\n","protected":false},"excerpt":{"rendered":"

                  The following are self-serve videos for Network Setup, Cisco and Poly Desktop Phones, Mobile Client and Desktop Client.<\/p>\n","protected":false},"featured_media":0,"template":"","article-categories":[870],"class_list":["post-61560","support","type-support","status-publish","hentry","article-categories-welcome-to-ucx"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/support\/61560","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/support"}],"about":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/types\/support"}],"version-history":[{"count":0,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/support\/61560\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/media?parent=61560"}],"wp:term":[{"taxonomy":"article-categories","embeddable":true,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/article-categories?post=61560"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}