{"id":3408,"date":"2017-04-02T19:34:12","date_gmt":"2017-04-03T02:34:12","guid":{"rendered":"https:\/\/www.tpx.com\/?page_id=3408"},"modified":"2026-02-18T11:33:04","modified_gmt":"2026-02-18T16:33:04","slug":"sla","status":"publish","type":"page","link":"https:\/\/www.tpx.com\/legal\/sla\/","title":{"rendered":"Service Level Agreements"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3408\" class=\"elementor elementor-3408\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7fe5c8e elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7fe5c8e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-486c183\" data-id=\"486c183\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ebe5a5 elementor-widget elementor-widget-heading\" data-id=\"1ebe5a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Service Level Agreements<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c008c52 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c008c52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad6c50e elementor-widget elementor-widget-global elementor-global-57980 elementor-widget-breadcrumbs\" data-id=\"ad6c50e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c559315 elementor-widget elementor-widget-text-editor\" data-id=\"c559315\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"list-style-type: none\"><ul><li><a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2025\/12\/Service-Level-Agreement_Support.pdf\" target=\"_blank\" rel=\"noopener\">Support Service Level Agreement<\/a><\/li><li><a href=\"https:\/\/www.tpx.com\/wp-content\/uploads\/2021\/05\/SLA_Packet_Based_Services-v041720.pdf\" target=\"_blank\" rel=\"noopener\">Packet-Based Services Service Level Agreement<\/a><\/li><\/ul><\/li><\/ul><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Service Level Agreements Home Support Service Level Agreement Packet-Based Services Service Level Agreement \u00a0<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2546,"menu_order":180,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"resources-tags":[2475],"class_list":["post-3408","page","type-page","status-publish","hentry","resources-tags-legal-pages"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/pages\/3408","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/comments?post=3408"}],"version-history":[{"count":3,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/pages\/3408\/revisions"}],"predecessor-version":[{"id":74042,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/pages\/3408\/revisions\/74042"}],"up":[{"embeddable":true,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/pages\/2546"}],"wp:attachment":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/media?parent=3408"}],"wp:term":[{"taxonomy":"resources-tags","embeddable":true,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/resources-tags?post=3408"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}