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Workgroup Monitoring

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Introduction to Workgroup Monitoring

Workgroup Monitoring provides live reporting on a subset of users, including detailed reports on inbound and outbound calls for each…

Summary Reporting in Workgroup Monitoring

The Workgroup Monitoring application defaults to display a summary report of the current day’s activity for all users in the…

Reporting Timeframes

The reporting dates can be adjusted to monitor any time period. To do so, use the From and To fields…

Refresh Interval

The Workgroup Monitoring reports regularly refresh to give you a real-time overview of your workgroup. When the data refreshes, a…

Additional Functions in Workgroup Monitoring

The following functions are available on both the Summary Report and the Call Detail Report….

Call Detail Reporting

To view detailed reporting for a user in the workgroup, click the + symbol to the left of their record….

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