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Support Articles

Virtual Fax

Search Support Articles

Add a New Virtual Fax User

As your company’s administrator, you can use the Virtual Fax admin portal to create new Virtual Fax user accounts. Each…

Test the Incoming Routing Table in Virtual Fax

This process will test your Incoming Routing Table by sending some simulated incoming fax property values through it….

Incoming Routing Table in Virtual Fax

The Incoming Routing Table of the Virtual Fax admin portal allows you to configure automatic delivery of inbound faxes according…

Routing Rules and Destinations in Virtual Fax

Your faxes can be routed by any combination of these routing rules:…

Virtual Fax and Regulatory Compliance

Many applicable laws and regulations, such as HIPAA and PCI, are likely to require companies to protect any sensitive data…

Routing Rules on the Virtual Fax Incoming Routing Table

Log in to the Virtual Fax admin portal at https://fax.tpx.net/faxadmin, then click Incoming Routing Table on the left menu….

Add Default Rule to Virtual Fax Incoming Routing Table

There can be only one Default rule on the Incoming Routing Table. This rule routes the faxes to an administrator…

Directory Lookup for the Virtual Fax

A Directory Lookup rule matches inbound fax properties against the values on a user’s account. This type of rule is…

Add Direct Rule to Virtual Fax Incoming Routing Table

A Direct rule is helpful if you have multiple users that could send outbound faxes on a shared number, but…

Viewing Faxes in the Virtual Fax Web Portal

To view a fax in the Virtual Fax portal, simply click on that fax’s entry in the Inbound History or…

Change a Virtual Fax User’s Password

Log in to the admin portal at https://fax.tpx.net/faxadmin, then click Internal Users on the left menu….

Delete a Virtual Fax User

Log in to the admin portal at https://fax.tpx.net/faxadmin, then click Internal Users on the left menu….

Export a List of Virtual Fax Users

Use this process to export a list of all Virtual Fax users for your company. The exported list includes all…

Change the Profile for Multiple Virtual Fax Users

Use this process to change the assigned profile for two or more Virtual Fax users. To change the profile for…

Import a List of Virtual Fax Users

With the Virtual Fax admin portal, you can bulk upload a list of users to either create new accounts or…

Edit a Virtual Fax User

Log in to the admin portal at https://fax.tpx.net/faxadmin, then click Internal Users on the left menu….

How to Send a Fax from the Web Portal

This article describes how to send a fax using the Virtual Fax service….

Managing Users in Virtual Fax

The Internal Users menu of the Virtual Fax admin portal enables company administrators to manage their list of Virtual Fax…

Phone Books in Virtual Fax

In the Virtual Fax service, a Phone Book stores contact information about fax recipients. This information can include a contact’s…

Outgoing Queue in Virtual Fax

The Outgoing Queue displays outbound faxes that are in the process of being transmitted….

View All Outbound Fax History in Virtual Fax

The Outbound History menu of the Virtual Fax admin portal displays a list of all faxes your users have sent….

View All Inbound Fax History in Virtual Fax

The Inbound History menu of the Virtual Fax admin portal displays a list of all faxes received by all users….

Manage Cover Sheets for Virtual Fax

Virtual Fax comes with a set of fax cover sheets that you can make available to Virtual Fax users via…

OCR Processing Settings for Virtual Fax

OCR Processing creates a searchable PDF, in which a transparent layer of text is laid on top of the fax…

Phone Books LDAP Access for Virtual Fax

NOTE: This is not a common application. TPx does not support this feature. Contact us with any questions….

SMTP Settings for Virtual Fax

Log in to the admin portal at https://fax.tpx.net/faxadmin. Your initial view upon logging in will be of the General Settings…

Configure General Options for Virtual Fax

The General Settings menu of the Virtual Fax admin portal allows you to select settings for incoming fax routing, rasterization,…

Accessing the Virtual Fax Admin Portal

Administrators can log in to the Virtual Fax self-service portal to manage many components of this service….

View Outgoing Fax Queue

This article describes how to view faxes in the Virtual Fax service….

View Inbound and Outbound Fax History

This article describes how to view fax history in the Virtual Fax service….

How to Send a Fax via Email

This article describes how to send a fax using the Virtual Fax service….

Getting Started with Virtual Fax

You’ll receive an email from TPx with your assigned username and a temporary password….

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