Call Recording

NOTE: This feature requires additional provisioning for full functionality. Please contact your administrator for assistance.

The Call Recording page of the UCx Web Portal allows you to configure the settings for your Call Recording service.

1. Log in to ucx.telepacific.com.
2. Click Call Control on the left-hand menu.
3. On the Call Control page, click the Call Recording link in the Advanced column.
4. The Call Recording page opens.
5. Select one of the following call recording options:
   1. Select Always to automatically record all your calls in their entirety.
   2. Select Always with Pause/Resume to automatically record all your calls with the ability to pause and restart recording during the call.
   3. Select On Demand to record selected calls. When you select this mode, calls are automatically recorded from the beginning to the end. To keep a recording, you must record the call. Once a call recording is marked as kept, the pause/resume functionality becomes active.
   4. Select On Demand with User Initiated Start to record selected calls from the instant you make the request. This mode differs from all of the other modes in that the call recording is not started until you record the call. Once the call is being recorded, the pause/resume and stop functionality become available.
   5. Select Never to turn call recording off.
6. Enable or disable Play Call Recording Start/Stop Announcement. When enabled, the end user receives an announcement notification when the call is being recorded.
7. Enable or disable Record Voice Messaging. When enabled, you may record voice messages left for you in your voice mailbox. (Note: This parameter is only displayed if you have the Voice Messaging User service assigned.)
8. Specify how you would like call participants to be notified that recording has been paused or resumed. Select from the following notification options:
   1. To play a tone, select Beep.
   2. To play an announcement, select Play Announcement.
   3. To not notify call participants, select None.
9. Enable or disable Record Call Repeat Warning Tone. When enabled, the end user receives a repeated warning tone notification while the call is being recorded. Specify the number of seconds between warning tones.
10. Click OK or Apply to save changes, or click Cancel to exit without saving.

Call Recording User Guide