Call Transfer

Call Transfer allows you to transfer a call to another phone using your phone or the CommPilot Call Manager.

When Call Transfer Recall is configured, you can ensure that the calling party is handled by a live person (either the intended destination or the receptionist) by avoiding sending the calling party to voicemail.

1. Log in to ucx.telepacific.com.
2. Click Call Control on the left-hand menu.
3. On the Call Control page, click the Call Transfer link in the Basic column.
4. The Call Transfer page opens.
   
5. Under Call Transfer Recall, click On or Off. When On, Call Transfer Recall returns a call to the receptionist (or the device that forwarded the call). The default for this feature is Off.
6. Select the number of rings (two to 20) to play before a call returns to the receptionist from the drop-down list.
7. Choose to enable busy camp on by checking Enable Busy Camp On and selecting the number of seconds.
8. Set Use Diversion Inhibitor for Blind Transfer to On or Off. When On, the call is not redirected to an alternate destination/voicemail.
9. Set Use Diversion Inhibitor for Consultative Calls to On or Off. When On, the call is not redirected to an alternate destination/voicemail.
10. Click OK or Apply to save changes, or Cancel to exit without saving.