This SLA is only applicable to customers who have executed a Service Order with TPx. If you are have contracted with TPx under a Service Agreement, the legacy SLA’s and the SLA language found within the MSx Service Addendum will still apply.
The Service Level Agreement sets forth TPx’s commitment to you regarding certain aspects of our Service, including our support response times.
We’re ready to answer any of your questions. Visit our Technical Support page for phone numbers and web portal links.
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