FSSO Installers

Latest Release: 5.0.0310.zip

Earlier Release: 5.0.0309.zip

Earlier Release: 5.0.0308.zip

Based on your preferred level of service, you may receive read-only local access for your firewall or remote access set up via a VPN.
Let’s take a look at the FortiGate user interface to learn more about its valuable tools and features and how they can help strengthen your network’s security.

Fortinet Login

How to log in to your FortiGate Web GUI

Update Password

How to change your TPx FortiGate password

Dashboard Options and Widgets

How to create and customize new dashboards

FortiView Sources

The Sources tab provides traffic information and prioritizes the data by bandwidth and the highest amounts of traffic.

FortiView Destinations

The FortiView Destinations tab provides information about the destination IP addresses of traffic on your FortiGate unit and the application used.

Network: Interfaces

Physical and virtual interfaces allow traffic to flow between internal networks and between the internet and internal networks

FortiView Policy & Objects

Any traffic going through a FortiGate has to be associated with a policy. These policies are essentially discrete compartmentalized sets of instructions that control the traffic flow going through the firewall.

Antivirus

Multiple antivirus profiles can be created for different antivirus scanning requirements.

Security Profiles: Web Filters

Web Filters restrict or control user access to web resources and can be applied to firewall policies

Application Control

FortiGate can recognize network traffic generated by a large number of applications. Application control sensors specify what action to take with the application traffic.

VPN Status

SSL VPN allows administrators to configure, administer, and deploy a remote access strategy for their remote workers.

Log & Report

TPx can create customized specific reports to be delivered automatically as often as every day. You can set your report frequency and categories and change them at any time.

Log & Report: Events

All event subtypes are available on the events tab.

Log & Report :Web Filters

Web Filters enable you to see what is permitted and currently being blocked on the network

Learn how Inbox Detection and Response Works

Download our User Guide or view the video below.

Resources for IT Administrators or IT Security Professionals

Download our IDR Portal Admin Guide or view the video below to learn more about the administrative capabilities.

Download our Self Service Guide and learn how to configure Office 365 for TPx IDR

Managed IDR from TPx gives users a faster, easier way to take the guesswork out of questionable messages.  When a user identifies an email they believe is suspicious, they can report it with a single click right from within their Microsoft Outlook client.  Reported emails are automatically removed from the user’s mailbox, placed in an IDR quarantine, and then evaluated for safety.  Reported Emails are monitored 24/7/365 and evaluated using both advanced software and expert Security Analysts.  Within minutes, safe emails are returned to the user and malicious emails are automatically and globally removed from the customers domain.

How it Works

TPx Inbox Detection and Response is designed for organizations using Microsoft Office 365 for email (Microsoft exchange Online).  Deployment includes some configuration within the customers Microsoft 365 Administration Center to enable the Outlook add-in and ensure that all appropriate users are included in an IDR group.  TPx provides expert guidance on configuring Office 365 for IDR.

Once deployed, the solution is available to end-users as an Outlook add-in that shows up as a button in their Microsoft Outlook ribbon.  Pressing the GoSecure Button initiates the process.  It’s that simple.

Managed IDR Workflow

What’s Included

TPx Managed Inbox Detection and Response is designed to be a turn-key solution. It includes professional service onboarding, as well as all the technology and support resources required to deliver the solution effectively and efficiently through the life of your agreement with TPx. When you trust us as your Inbox Detection and Response provider you get:

Professional Onboarding Services:

TPx will configure the IDR solution so that you can quickly achieve value for your investment.  The major onboarding deliverables include those outlined below.  Refer to TPx Managed Inbox Detection and Response Onboarding for additional information on what to expect during onboarding.

• Project Management and Coordination
• Setup and testing of the IDR Portal
• Configuration of the customers Office 365 environment (Applies to customers with current TPx Managed Office 365 service)
• Self-help guidance and remote troubleshooting assistance for customer self-configuration of their Office 365 environment (Applies to customers without current TPx Managed Office 365 service.)
• Delivery of documented user guides and videos
  • User Experience Guide (PDF)(Video)
  • Quarantine Administrator Experience Guide (PDF)(Video)
  • Configuring Microsoft Office 365 for TPx IDR (PDF)
• Create and update all Customer Runbook information and internal guidance for customer support.
• Project closure and hand-off to support.

Technical Support:

Once deployed, the TPx support team is available to address any technical issues with the solution.  Service is provided 24/7/365 and covers the following types of issues.

• IDR platform technical issues – TPx is responsible for troubleshooting and resolution of IDR Platform outages and issues. Examples of this include:
  • User(s) unable to access the GoSecureIDR Button
  • Quarantine Admin User login issues.
• Microsoft Office 365 configuration issues – TPx is available to provide expert guidance for resolution of any Microsoft 365 Configuration issues that may be causing or contributing to a degraded IDR experience. The support provided varies depending on whether TPx provides you with our Managed Office 365 service.
  • Support for customers with TPx Managed Office 365 service: TPx is ultimately responsible for resolving configuration issues with Microsoft Office 365, including, if necessary, escalating problems to Microsoft.  The customer’s role is to provide any needed information in a timely manner so that we can work efficiently through any issues.
  • Support for customers without TPx Managed Office 365 service: The customer is ultimately responsible for resolving configuration issues with Microsoft Office 365, including, if necessary, escalating problems to Microsoft. TPx provides written guidance to the customer to perform self-service configuration and troubleshooting.   In addition, TPx will provide information requested by the customer or Microsoft to assist with troubleshooting as directed, and will provide troubleshooting of the IDR platform as needed.
• IDR platform change management – TPx is responsible to perform all change management functions within the IDR portal. Examples of this could include:
  • If a customer changes their Security Awareness Vendor
  • Adding and removing Quarantine Administrators
  • Adjusting mail forwarding settings within the IDR platform
• License & user administration – To add and remove licenses, customers place a request to TPx and we adjust the IDR licenses available and update billing. Assigning users to licenses is done in the customer’s Microsoft 365 Administration Center by adding/removing users from the TPx IDR group.  TPx handles this at no cost as part of our Managed Office 365 OPTIMUM level service.  For customers who have our CORE level Managed Office 365 service or are not contracted with us for any Managed Office 365 service, TPx provides written self-service guidance, or can provide these changes as part of a billable service ticket.

IDR platform management and updates – As security threats evolve, the GoSecure platform evolves with them.  Improvements to the Software are continuously made based on the expert threat hunting and analysis provided by the GoSecure Advanced Response Center team. This helps ensure that the solution retains its efficacy over time.

Accessing Support

Support for TPx Managed IDR service is available 24/7/365.  Sales and billing inquiries are handled during normal business hours.  To contact us go to https://www.tpx.com/about-tpx/contact-us/

To ensure that all requests are prioritized and addressed efficiently, TPx follows response time chart below.   For additional MSx Service terms and conditions see here.

System Requirements

TPx Managed Inbox Detection and Response is available for organizations that run Microsoft 365 / Office 365 based email (Exchange Online).  The IDR System requires awareness of what users are configured to use the service, and also must have access to these users mailboxes in order to perform its function. End users interact with the platform through a Microsoft Outlook add-in in the form of a button on their MS Outlook ribbon.  TPx Managed IDR supports all versions of Outlook that are fully supported by Microsoft 365 / Office 365.

The following must be provided within the customers Microsoft 365 tenant for proper use of IDR:

• Customers are responsible to provide a single Exchange Online Plan 1 (Or equivalent Microsoft/Office 365 license that includes Exchange Online Plan 1) for use by the IDR system.
• Customers must provide a Global Admin User Account to be used by the IDR system
• All users that require IDR service must be members of an Office 365 Group specifically for IDR. This group will be created during onboarding.

For additional details on Microsoft / Office 365 requirements see our self help guides at Managed Inbox Detection and Response Self Help Resources

It is our goal to deliver a frictionless customer experience for you during the onboarding process.  As part of this you will be assigned a dedicated Managed Service Delivery Specialist.  This individual will be a single point of contact to manage the onboarding process and coordinate the other TPx experts that are part of your onboarding team. In addition, TPX will create a “Runbook” that will house all important documentation regarding your service and systems.  This Runbook will be maintained as your systems and/or service changes over time.

Onboarding Deliverables

Service Onboarding includes the following major tasks / milestones:

1. Engineering resource request
   1. Your dedicated Managed Service Delivery Specialist will request and schedule an Engineering resource to lead the technical onboarding process
2. Welcome / Kickoff Call
   1. Your dedicated Managed Service Deliver Specialist will schedule the initial welcome call
   2. Contracted services and qty will be reviewed
   3. General project timelines, activities, and responsibilities will be discussed and confirmed
   4. Office 365 setup and configuration process will be discussed.
   5. IDR Portal configuration will be discussed
   6. The customer Runbook will be updated
3. Technical Call
   1. Your dedicated Managed Service Delivery Specialist will schedule the technical call
   2. TPx Implementation Engineer will review the project Scope of Work
   3. Confirm all order details
   4. Review technical configuration options
   5. Verify system prerequisites are understood
4. Office 365 Configuration support
   1. TPx will provide TPx Managed IDR Customer Self Service Guide, and remote support for the customer to environment for IDR.
   2. If customer has MSx Managed Office 365 Service from TPx, TPx will complete the Office 365 configuration on behalf of the customer.
5. IDR Portal configuration
   1. Configure the IDR portal to TPx recommended Practice.
   2. Validate functionality of the solution through the entire workflow.
6. Support Handoff
   1. Onboarding project completion will be confirmed
   2. Your dedicated Managed Service delivery Specialist will schedule a closing call
   3. Self help guidance for the user experience and IDR Portal Administration will be provided to the customer along with guidance on how to interact with support.
   4. At this point the support relationship will be handed off from our Onboarding Team to our support team.
   5. The TPx support representative will review final runbook details and services
   6. Support active confirmation email sent to the customer.

Onboarding Timeline

Service Onboarding generally takes about 25 business days to complete.  Onboarding can be expedited as needed for an additional fee.

It is our goal to deliver a frictionless customer experience for you during the onboarding process.  As part of this you will be assigned a dedicated Managed Service Delivery Specialist.  This individual will be a single point of contact to manage the onboarding process and coordinate the other TPx experts that are part of your onboarding team.  In addition, TPx will create a “Runbook” that will house all important documentation regarding your service and systems.  This Runbook will be maintained as your systems and/or service changes over time.

Onboarding deliverables

The first step in the service relationship is Onboarding.  Onboarding includes the start-up activities necessary to ensure that the ongoing service meets your specific technical and customer-service requirements.  This includes provisioning network connections, delivering power to your specific needs, and establishing communications processes. The onboarding process is led by the TPx team and with your engagement can be completed within 32 business days depending on availability.

It is our goal to deliver a frictionless customer experience for you during the onboarding process.  As part of this you will be assigned a dedicated Managed Service Delivery Specialist.  This individual will be a single point of contact to manage the onboarding process and coordinate the other TPx experts that are part of your onboarding team.  In addition, TPx will create a “Runbook” that will house all important documentation regarding your service and systems.  This Runbook will be maintained as your systems and/or service changes over time.

Service Onboarding includes the following major tasks/milestones:

1. Engineering resource request

• • Your dedicated Managed Service Delivery Specialist will request and schedule an engineering resource to lead the technical onboarding process.
  • Engineering will review order

2. Welcome / Kickoff Call

• • Your dedicated Managed Service Delivery Specialist will schedule the initial welcome call.
  • An overview of the provisioning process will be provided.
  • Contracted services will be reviewed.
  • General project timelines, activities, and responsibilities will be discussed and confirmed.
  • A review of the information collected to date will be performed.
  • The customer Runbook will be updated.

3. Technical Call

• • Your dedicated Managed Services Delivery Specialist will schedule the technical call.
  • Product/Service information will be confirmed
  • Escalation contacts, maintenance windows, and procedures will be confirmed.
  • The customer Runbook will be updated.

4. Initial Configuration

• • Using information gathered from the Pre-Qualification Engine (PQE) and from the technical call, the TPx datacenter team will prepare the contracted space to meet the technical requirements of the customer as appropriate.

5. Walk-through – Walk-through will be a step in the installation process to ensure customer has been delivered all services per their Service Agreement.  The coordination owner of this step is the Project Coordinator and the Switch Technician will be responsible for the walk-through.

Installation Walk-through

• • Walk-through must be scheduled no less than 72 hours prior to CCDD
  • PC responsible for coordination with Colocation Site Manager and Customer
  • Walk-through assumes that all service requested is ready for turn-up
  • During the Walk-Through, Site Manager/Switch Technician will be responsible for reviewing the provided products with the customer, delivering of keys/combination, badges to the customer as well as gaining signature on the Customer Acceptance document.
  • Site Manager/Switch Technician will contact PC upon signature and send copy of Customer Acceptance document to PC
  • PC will be responsible for Walk-Through document “Colocation Acceptance”

Disconnect Walk-through

• • Retention is responsible for coordination with Colocation Site Manager and Customer
  • Walk-through assumes that all service installed and customer equipment will be vacated
  • During the Walk-Through, Site Manager/Switch Technician will be responsible for reviewing the provided products with the customer and gaining keys from the customer.
  • Site Manager/Switch Technician will contact retention upon customer release of space and keys.

6. Support Handoff

• • Onboarding project completion will be confirmed.
  • Managed Service Delivery Specialist will schedule a closing call.
  • At this point the support relationship will be handed off from our Onboarding Team to our Datacenter Team.

Onboarding Timeline

Service Onboarding generally takes about 32 business days to complete and is contingent on customer and technical detail availability.  Onboarding can be expedited as needed for an additional fee.