{"id":97,"date":"2025-03-07T10:25:07","date_gmt":"2025-03-07T15:25:07","guid":{"rendered":"https:\/\/www.tpx.com\/?page_id=97"},"modified":"2025-05-14T12:44:36","modified_gmt":"2025-05-14T16:44:36","slug":"call-center-solutions","status":"publish","type":"page","link":"https:\/\/www.tpx.com\/solutions\/collaboration\/ucx-with-webex\/call-center-solutions\/","title":{"rendered":"Call Center Solutions"},"content":{"rendered":"\t\t
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Call Center Solutions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Improve your customer interactions with call center services and solutions from TPx. Equip your call center agents with industry-leading communications tools that help create better experiences.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Provide an Effortless Customer Experience with TPx\u2019s Call Center Solutions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Whether your company has 5 employees or 5,000, provide a high-quality service experience with our hosted call center solutions. Distribute inbound calls from a central phone number to groups of agents with the freedom to decide how they are handled.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Call Center Services Built for Better Agent Interactions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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TPx\u2019s Call Center services are powered by UCx with Webex, a cloud-based unified communications and collaboration solution. Empower your agents with engaging feature functionality and tools that can help boost their productivity.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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TPx\u2019s Call Center services are powered by UCx with Webex, a cloud-based unified communications and collaboration solution. Empower your agents with engaging feature functionality and tools that can help boost their productivity.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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TPx\u2019s Call Center solution allows agents to connect from anywhere, making it easier to adjust to remote and hybrid work environments. Thanks to the power of UCx with Webex, your agents won\u2019t be tied to the main office \u2014 they can answer calls in the queue from branch locations or even at home.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Make it easier for agents to provide a better customer experience by connecting your call center technology with the applications they use most. TPx\u2019s Call Center solution integrates with over 200 different applications and CRM systems making it easy to have better and more effective conversations with customers.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Discover the Benefits of TPx\u2019s Call Center Services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tEmpower your call agents with fully featured instant messaging and presence.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tWork seamlessly across multiple locations and even incorporate remote workers.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tGive your supervisors full visibility into the call center\u2019s performance with robust reporting tools.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\tGet the power of unified communications in your call center solution.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tIncrease customer satisfaction with entrance messages, comfort messages, and alternate off-hours routing.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tDrive better results and interactions with a full suite of tools and integration options.\n\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Flexible Call Center Software Options to Support Your Needs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our call center solution is ideal for organizations of all sizes. Its robust features, paired with outbound calling capability and a queue that can handle up to 525 calls, will give you the ability to quickly and efficiently handle customer calls. We understand that you may want more out of your solution, which is why we offer two different web-based client packages for agents and supervisors.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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The Agent Client puts the power of the call center at the fingertips of the agent. It allows the agent to join the call center, view inbound call and queue information, instant message and view presence, set ACD state, escalate calls to the supervisor, and more.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The Supervisor Client gives supervisors a full set of tools to effectively manage their agents\u2019 performance. Supervisors can manage queued calls, barge-in or silently monitor agents\u2019 calls, enable Night Service or Forced Forwarding, and access detailed agent and queue activity reports.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Transform Your Call Center Experience with TPx<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Unleash the power of UCx with Webex and create meaningful customer interactions with every call.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tBook Meeting Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRequest More information<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Call Center Solutions Improve your customer interactions with call center services and solutions from TPx. Equip your call center agents with industry-leading communications tools that […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":95,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"resources-tags":[616,613],"class_list":["post-97","page","type-page","status-publish","hentry","resources-tags-collaboration","resources-tags-solutions"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/pages\/97","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/comments?post=97"}],"version-history":[{"count":0,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/pages\/97\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/pages\/95"}],"wp:attachment":[{"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/media?parent=97"}],"wp:term":[{"taxonomy":"resources-tags","embeddable":true,"href":"https:\/\/www.tpx.com\/wp-json\/wp\/v2\/resources-tags?post=97"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}